RB Director of Operations
Advantage Behavioral Health · Scranton, PA · 3 wk ago
ManagementFull-time
Job Summary
Essential Duties And Responsibilities
- Directly supervise and evaluate the performance of the Residential Support Staff (RSS) and Front Desk/Administrative personnel.
- Manage the 24/7 staffing schedule for RSSs to ensure mandatory client-to-staff ratios are maintained across all shifts, coordinating coverage for callouts and emergencies.
- Lead the onboarding and non-clinical training for all new hires, focusing on facility protocols, emergency response, and professional boundaries.
Facilities and Property Oversight
- Coordinate all required inspections (Fire Marshal, Health Department, and DHS Licensing) and ensure immediate correction of any noted deficiencies.
- Serve as the primary operational liaison with the Facilities Director to ensure all structural maintenance, physical plant operations, and environmental safety standards are consistently met.
- Serve as the primary contact for kitchen staff to support as well as problem solve barriers.
Regulatory Compliance and Safety
- Ensure the facility remains in constant "survey-ready" status according to state regulations and national accreditation standards.
- Implement the facility’s Emergency Preparedness Plan, including conducting and documenting regular fire and disaster drills.
- Oversee transportation, ensuring facility vehicles are maintained, and resident transport to appointments is handled safely and on schedule.
Collaborate with the Clinical Director
- Ensure that operational workflows support the clinical treatment goals of the residents.
Qualifications
- Education and Experience:
- Minimum Requirement: Bachelor’s degree in healthcare administration, Business Management, or related human services field.
- Experience: Minimum of five (5) years of experience in healthcare operations, with at least two (2) years in a supervisory role within a residential or 24-hour facility.
Work Schedule
Monday-Friday 8:30am-5:00pm