Razorback Transit Training Manager

Summary of Job Duties

The Training Manager is responsible for planning, developing, implementing, and managing comprehensive training programs for Razorback Transit. This position provides training for all newly hired employees and manages continuing education, refresher training, and remedial training for all employees to ensure safe, compliant, and effective public transit operations.

• Developing engaging training curricula for all aspects of public transit, including fixed-route operations, paratransit service, customer service, safety procedures, regulatory compliance, vehicle familiarization, route knowledge, and operational best practices.
• Maintaining all records related to driver qualification, employee training, route training, remedial instruction, and compliance documentation.
• Maintains and oversees the Route Training and Evaluation Program and ensures that all applicable drivers meet Entry-Level Driver Training (ELDT) requirements.
• Serves as or assists in the role of Behind-the-Wheel Trainer and assists in conducting accident and incident investigations, including identifying training-related corrective actions when appropriate.
• Supports Razorback Transit leadership by monitoring training effectiveness, maintaining accurate training and qualification records, and ensuring employees are prepared to perform their duties in accordance with departmental standards, University requirements, and applicable federal and state transportation regulations.

Qualifications

• Possess a Class A or Class B Commercial Driver’s License (CDL) with passenger endorsement, or the ability to obtain one within 60 days of the date of hire.
• At least three years of progressively responsible experience in transportation operations.
• At least two years of supervisory experience.
• At least two years of experience in instructor-led training.
• Bachelor’s degree in education or a related field (preferred).
• At least five years of experience in instructor-led training.
• At least five years of supervisory experience.
• Proven experience working/training in a field regulated by the Federal Department of Transportation, FTA, FAA, FMCSA, or similar.
• Knowledge of Instructional Design to create engaging and measurable outcomes.
• Knowledge of the operation and maintenance of commercial transportation vehicles.
• Knowledge of federal and state traffic laws and DOT/CDL/ELDT regulations.
• Knowledge of Federal Transit Administrations Regulations.
• Ability to train employees on an individual basis and in a group setting.
• Comfortable and confident with public speaking and presenting.
• Experienced and proficient with the use of technology in a training environment.
• Experience performing routine tasks and understanding and following oral and written instruction.
• Able to work independently without close supervision and complete assigned responsibilities in a timely manner.
• Able to exercise excellent customer service skills.
• Able to be successful in a diverse working environment.
• Possess excellent verbal and written communication skills.

Additional Information

• To Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume.
• Optional Documents: Proof of Veteran Status.
• Recruitment Contact Information: Caitlin Hughes, Strategic Talent Acquisition Specialist, cmcommitche@uark.edu; Troy Vela, Strategic Talent Acquisition Specialist, tvela1@uark.edu.
• Salary Information: $67,909.00 - $90,000.00 commensurate with education and experience.