RAS Service & Application Engineer

About the role

As a Rittal Automation System Service & Application Engineer, you will provide technical support, system integration, and application development for Rittal's automation systems. You will engage with clients to understand their automation needs and ensure the successful implementation and operation of Rittal products such as WT, MT, MTS, EHRT, and Perforex.

Responsibilities

• Provide daily support to Rittal’s customers and Rittal Outside Sales Engineers regarding Rittal Automation Systems (RAS) machines or supplemental products.
• Offer on-site and remote troubleshooting and support for Rittal automation systems.
• Support customers by being “on call” as needed.
• Assist with the integration of Rittal automation products into existing systems, ensuring compatibility and optimal functionality.
• Perform installations and configurations of automation systems at customer sites.
• Diagnose system faults, perform repairs, and execute corrective actions in a timely manner.
• Support the implementation, installation, and repairing of RAS machines.
• Conduct training sessions for clients and end-users on Rittal automation systems.
• Assist with setup and demonstration of RAS machines during trade shows and customer events.
• Available for extensive travel to customer locations in North America (including Canada and Mexico) and Germany—up to 80%.
• Maintain ongoing communications with Rittal Headquarters, Eckelmann, Siemens, and Kiesling in Germany regarding products, quality, or other RAS-related issues.
• Perform other duties as assigned.

Requirements

• B.S. degree with a major in Electrical or Electronic Engineering or equivalent training required.
• Technical certification with PLC or CNC Controls or computers is a plus.
• Five plus years of work experience in Controls Engineering or CNC Machines with plant floor experience.
• Knowledge of pneumatics and vacuum systems, electricity (AC/DC), step up/step down transformers, single and three-phase power up to 460 volts, linear actuator motors.
• Working knowledge of CAD/AutoCAD for importing customer documentation into the RAS software.
• Experience with automation systems, PLCs, and control technology.
• Familiarity with automation software (e.g., Siemens TIA Portal, Rockwell Studio 5000) and Rittal-specific programming tools.
• In-depth knowledge of automation systems, including Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), and Distributed Control Systems (DCS).
• Ability to visually communicate concepts, read drawings, and pay close attention to detail.
• Working knowledge of PLC logic and process troubleshooting.
• Basic understanding of drilling, tapping, and milling of metal parts and the ability to use measurement instruments.
• Conversational and technical knowledge of the German language is a plus.
• Experience with Microsoft products, including Word and Excel.
• High level of interpersonal skills to work effectively with technical as well as non-technical personnel.
• Ability to work independently as well as a member of a multi-functional team.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, decision-making skills, and ability to handle multiple tasks simultaneously.
• Must be available to work daily/weekly overtime as needed.