Rapid Rehousing Program Manager

Essential Duties

• Administer and oversee programs and direct services
• Develop and/or update written program policies
• Provide training and guidance on written program policies
• Ensure integration of Evidence-Based Practices, standards of excellence, and UBH’s core values into daily work
• Work collaboratively and strategically with other community organizations to support a seamless and coordinated system
• Interface with Funders in conference calls, meetings, and trainings
• Provide leadership, guidance, and direct supervision of the program
• Oversee service delivery and develop quality control issues to maintain the highest standard
• Oversee the day-to-day management of program activities, including client enrollments, creation of individualized housing stability plans, housing location, coordination of rental assistance and stabilization services, including linkages and referrals to appropriate services
• Generate and analyze program reports monthly to identify trends and make projections or recommendations for the program
• Respond to emergency and priority situations such as safety and security
• Submit timely payment requests to Finance for financial
• Ensure compliance of grants and contracts; work with development and finance teams to implement and/or improve reporting tools; and ensure timely, accurate reports and communications to funders, Board of Directors, management team, and
• Solve problems with landlords and participants to address any
• Collaborate with pertinent stakeholders to improve and enrich UBH
• Represent UBH through participation in external meetings with partners and potential
• Develop a) program rules and policies, b) long and short range goals and plans, c) program evaluation, and d) budget preparation and
• Recommend course correction and submit for approval to the program
• Oversee tracking, charting, and documentation of services, file maintenance, and budget
• Ensure program compliance in accordance with all applicable laws, regulations, and contractual requirements
• Ensure staff are completing all required documentation in HMIS and other funder and UBH-mandated
• Generate weekly audit reports to track staff data entry into HMIS and other required systems
• Spot check participant files to ensure compliance with the contract

Qualifications

• Bachelor’s Degree in social work, science, or related
• Master's a plus
• At least 3 years' experience in the social service field working with housing resources for the homeless
• Proven managerial experience leading a diverse team, to include mentoring, training, coaching and consistently communicating with staff and external
• Proven leadership skills and management experience, including the ability to develop team performance and a genuine desire to coach and
• Understanding and willingness to work with the Coordinated Entry System utilized in Los Angeles
• Mastery in relationship building by cultivating principles of integrity, honesty, and trust, including the ability to inspire staff
• Ability to work in a variety of settings with culturally diverse persons and communities, with the ability to be culturally sensitive
• Demonstrated knowledge of issues facing program participants (e.g., behavioral health, substance use, mental health, domestic abuse, child welfare, resources for undocumented persons)
• Knowledge of social service agencies and the community
• Excellent written and verbal communication and interpersonal skills
• Ability to advocate on behalf of UBH
• Able to work in a team and supervise staff – training, coaching, disciplining, evaluating
• Good organizational skills and ability to follow through from beginning to end on tasks
• Knowledge of Microsoft Office Suite and homeless databases is
• Able to maintain and execute confidential information according to HIPAA
• Able to pass post-offer Tuberculosis (TB) clearances and COVID-19
• Local travel is required and is a regular duty for this position
• Use of a personal vehicle to travel between worksites and other locations is
• Must have and maintain a valid California Driver’s License and insurance in good standing
• Successful completion of background screening