Rapid Rehousing Case Manager

About the role

As a Rapid Rehousing Case Manager, you will work in the Rapid Rehousing Program, offering permanent housing and support to homeless youth and young adults, ages 18 to 24, many of whom have never had stable housing before. Your primary focus will be supporting residents in achieving stability and permanent housing, while also connecting them to other community services, career, and education opportunities.

Responsibilities

• Conduct housing needs assessments of Bridge residents to connect them to appropriate services.
• Assess housing barriers to determine service needs and develop Individualized Service Plans to guide participants toward long-term permanent housing and self-sufficiency.
• Provide case management support and plans to assist a caseload of 30 participants in achieving strengths-based and solution-focused goals.
• Enable program participants to identify various life skills and develop an effective referral and service network in the residents’ communities to ensure on-going success in achieving goals and to ensure that they are housed properly.
• Maintain individual client files, including monthly logs and outcome reports, to document all aspects of case management, assessments, and achievements for participants.
• Aid youth in locating substance abuse, mental health, and other healthcare providers in the community, as based on continuing needs assessment.
• Collect and report program data, including but not limited to, data required for Bridge’s case management system, Homeless Management Information System, and funders’ required data.
• Maintain program records and prepare and submit monthly program updates.
• Ensure that all activities, services, and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity of all Bridge clients. We are seeking compassionate case managers.
• Participate in weekly and quarterly program and staff meetings.

Qualifications

• 2-4 years of experience working with vulnerable youth ages 18 – 24
• Bachelor's degree is preferable but not required
• Experience working with housing programs
• Knowledge and understanding of “Housing First” philosophy and strategies
• Knowledge and experience with data collection and management systems
• Knowledge of social service, housing support, and basic benefit systems
• Capacity to engage youth and provide support, including advocacy, reducing isolation, problem-solving, listening, and identification of resources
• Valid driver’s license required and Continuous clean driver’s record

Skills and Strengths

• Comfort and confidence working in a fast-paced dynamic work environment
• Enthusiasm about working with homeless transitional youth population

Pay and Benefits

The hourly rate for this position is $26. Benefits include:

• Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday
• Health, dental, and vision insurance
• 401(K) with 3% matching of contributions after 90 days of employment
• Employer-sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability, and life insurance
• Ongoing job training, including four off-site half-day trainings each year

Physical Requirements

• Sit, work at a computer, stand and walk
• Lift / move weight up to 25 pounds
• Hear and speak sufficiently to manage phone calls and effectively communicate/converse with others
• Read, understand, and draft reports, letters, etc.
• Perform in various settings, including in public spaces and at public events/activities

Equal Opportunity Statement

Rapid Rehousing Case Manager is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.