Randle Joins Softrol Team

Jarrod Randle has joined Softrol Systems as Manager of Service and Support, introducing a new level of customer support.

“With continued efforts to improve our customer experience, Softrol Systems has hired Jarrod Randle, a professional in after-sales service,” says Dave Smith, VP Sales & Marketing. “As our Manager of Service and Support, Jarrod is responsible for Softrol’s CRM-driven customer support system and our spare parts & RMA department.”

Responsibilities

• Oversee Softrol’s CRM-driven customer support system
• Manage the spare parts department
• Lead the RMA (Return Merchandise Authorization) process