Ramp Service Instructor

WFS employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us offers opportunities to develop existing skills, learn new ones, and experience working with diverse customers and cultures while delivering world-class service. WFS provides full-service capabilities including aviation cargo, airline passenger, and aviation ramp services, supported by highly trained and skilled airport service professionals.

About the role

The Instructor Ramp Services delivers safety, security, and procedural training for airport ramp service agents, including initial, recurrent, and on-the-job training. This role ensures compliance with WFS policies, government regulations, and operational standards while maintaining training records and conducting audits. The instructor also updates training manuals and SOPs as needed and collaborates with regulatory agencies to ensure adherence to industry requirements. While based at their station, the primary focus is supporting training efforts, reporting to local station management with a dotted line to the corporate training team.

Responsibilities

• Conduct initial, recurrent, and on-the-job training for ramp service agents.
• Ensure compliance with WFS policies and government safety regulations.
• Maintain and monitor training records for accuracy and audit readiness.
• Conduct local audits to assess adherence to safety and procedural standards.
• Update training manuals and standard operating procedures (SOPs).
• Assist with data entry, flight documentation, and passenger processing compliance.
• Interface with TSA, FAA, CBP, and local airport authorities.
• Support station management in training-related initiatives and compliance efforts.

Requirements

• Must be knowledgeable and compliant with WFS training policies and processes.
• 2 years of ramp operational experience.
• Knowledge and experience with aircraft ground movement, ground service equipment, and deicing operations.
• Must possess leadership qualities.
• Strong oral and written communications skills, and excellent presentation and interpersonal skills.
• 10% travel.
• Ability to read, write, fluently speak and understand the English language.

Preferred Skills

• Ability to speak clearly and be understood.
• Work with little or no supervision.
• Reports to work on a regular and timely basis.

Physical Requirements / Working Conditions

• Ability to lift up to 35 lbs.
• Must be able to perform functions in variable weather and environmental conditions.
• Work in a high noise level environment.
• Work in restricted spaces as necessary to demonstrate job functions.
• Push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment.

Pay

$17.00 per hour

Benefits

• Access to earned pay in advance through the DailyPay app.
• On-the-spot awards via the Awardco Platform, including gift cards.
• Multiple medical care options for full and part-time employees.
• Employee extras: travel discounts, pet insurance, discount shopping, and more.
• Wellness programs for all employees.
• 401k program.
• Opportunities for internal mobility and career growth.