Ramp/Passenger Services Agent

About the role

Worldwide Flight Services employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with WFS offers opportunities to develop existing skills, learn new ones, and work with diverse customers and cultures while delivering world-class service. WFS provides full-service capabilities including aviation cargo, airline passenger, and ramp services, supported by local training and development.

Responsibilities

• Load and unload baggage and cargo from aircraft efficiently and safely
• Marshal aircraft to and from gates using hand signals and communication equipment
• Operate ground support equipment such as tugs, belt loaders, and forklifts
• Conduct pre- and post-flight safety inspections of equipment and ramp areas
• Coordinate with flight crews, ground control, and team members for smooth operations
• Fill aircraft water tanks and ensure proper servicing levels
• Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
• Maintain cleanliness and organization of the ramp area, adhering to safety protocols
• Complete required flight paperwork, including weight and balance reports
• Assist with emergency situations, such as equipment failures or medical incidents
• Make reservations, issue tickets and itineraries, and compute fares for passengers
• Handle baggage check-in, collect excess baggage charges, and provide general travel information
• Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage
• Determine flight close-out times and complete necessary flight documentation for accuracy
• Handle post-departure procedures, including invalidating tickets and finalizing reports
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel

Minimum Requirements

• High school diploma or GED equivalent
• Must hold and maintain a valid driver’s license throughout employment
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Familiarity with airport regulations and procedures
• Ability to pass background checks and comply with airport security requirements
• Ability to fluently speak, read, and write the English language

Preferred Skills

• Previous experience in an airport, airline, or logistics environment
• Knowledge of ticketing, reservations, and fare calculation systems
• Experience handling lost and found procedures or baggage claims
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced, high-pressure environment
• Knowledge of international shipping and airfreight documentation
• Proficiency in a second language for assisting international travelers
• Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions

• Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
• Frequent standing, walking, and moving throughout the airport terminal or warehouse
• Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
• Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
• Manual dexterity required for handling documents, operating computers, and using two-way radios
• Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
• Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
• Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
• Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Benefits

• Access your pay when you need it through the DailyPay app
• Flight benefits
• Paid training
• On-the-spot awards through the Awardco Platform including gift cards and more
• Multiple options for both full and part-time employees for quality medical care
• Travel discounts, pet insurance, discount shopping and more
• Wellness programs offered to all employees
• Opportunity for internal mobility and transfers