Ramp/Passenger Service Agent

About the role

The part-time Airline Services Agent supports both ramp operations and passenger services at the airport. Key responsibilities include loading and unloading baggage and cargo, marshaling aircraft, operating ground support equipment, assisting passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries.

Responsibilities

• Load and unload baggage and cargo from aircraft efficiently and safely
• Marshal aircraft to and from gates using hand signals and communication equipment
• Operate ground support equipment such as tugs, belt loaders, and forklifts
• Conduct pre- and post-flight safety inspections of equipment and ramp areas
• Cover coordination with flight crews, ground control, and team members for smooth operations
• Fill aircraft water tanks and ensure proper servicing levels
• Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
• Maintain cleanliness and organization of the ramp area, adhering to safety protocols
• Complete required flight paperwork, including weight and balance reports
• Assist with emergency situations, such as equipment failures or medical incidents
• Work in various weather conditions, including extreme heat, cold, and rain
• Follow all airport safety and security regulations and report any safety hazards
• Make reservations, issue tickets and itineraries, and compute fares for passengers
• Aid passengers at boarding gates, including checking ticket validity and processing boarding procedures
• Manage arrangements for passengers holding reservations, standby travelers, and their luggage
• Determine flight close-out times and complete necessary flight documentation for accuracy
• Handle post-departure procedures, including invalidating tickets and finalizing reports
• Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
• Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel

Requirements

• High school diploma or GED equivalent
• Valid driver's license
• At least 1 year of experience in customer service or related field
• Strong verbal and written communication skills
• Basic computer proficiency, including the ability to input data and use relevant software
• Familiarity with airport regulations and procedures
• Ability to pass background checks and comply with airport security requirements
• Fluency in the English language

Preferred Skills

• Previous experience in an airport, airline, or logistics environment
• Knowledge of ticketing, reservations, and fare calculation systems
• Experience handling lost and found procedures or baggage claims
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced, high-pressure environment
• Knowledge of international shipping and airfreight documentation
• Proficiency in a second language for assisting international travelers
• Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions

• Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
• Frequent standing, walking, and moving throughout the airport terminal or warehouse
• Bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
• Manual dexterity required for handling documents, operating computers, and using two-way radios
• Remain on your feet for extended periods (up to 8 hours or more during shifts)
• Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
• Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
• Work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits

• Access your pay in advance through DailyPay app
• Paid training
• On-the-spot awards through the Awardco Platform including gift cards and more
• Quality medical care options for both full and part-time employees
• Travel discounts, pet insurance, discount shopping, and more as part of WFS Employee Extras
• Wellness programs offered to all employees
• Opportunities for internal mobility and transfers