Ramp & Customer Service Agent

About the role

The Ramp & Customer Service Agent is responsible for a variety of tasks including guest interactions, ramp functions, aircraft grooming, and security searches. This role requires strong communication skills, a valid driver's license, and the ability to work flexible hours.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
• Perform below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
• Perform aircraft grooming and security searches
• Process and secure guest luggage
• Load and offload luggage and cargo with the use of conveyor belts
• Process and secure guest luggage
• File and maintain luggage claims as necessary including damaged, delayed and pilferage
• May be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Requirements

• Strong written and verbal communication skills
• Ability to juggle multiple tasks in a fast-paced environment
• Valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
• Ability to learn and operate a computerized reservation system
• Typing speed of at least 25 WPM
• Ability to consistently lift 50 pounds
• Ability to stand for long periods of time
• Ability to bend, stoop, squat, reach and grasp
• Ability to perform basic mathematics
• Ability to work a flexible schedule including nights, weekends and holidays
• Ability to participate in paid training that may require overnight travel
• Depending on work location, ability to obtain USPS Mail Handling Certification
• Ability to obtain airport security clearance
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Authorized to work in the U.S.

Preferred

• A minimum of 1 year of customer service or community service experience

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Starting Rate USD $17.23/Hr.

Schedule

Flexible schedule including nights, weekends and holidays.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Regulatory Information

Equal Employment Opportunity Policy Statement

Government Contractor & Department of Transportation (DOT) Regulations

Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.