Ramp & Customer Service Agent

About the role

Horizon Air’s airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences. Whether customer‑facing or behind the scenes, we seek individuals who can be welcoming to people from all walks of life, think on their feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits designed to take you places. The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. To preview a typical day, see the Day in the Life video (link provided).

Responsibilities

• Assist guests with travel needs (answering inquiries, baggage, ticketing, checking‑in passengers, boarding flights) in a fast‑paced environment.
• Work outdoors in all weather conditions performing below‑wing functions: transport baggage and cargo, load and offload luggage and cargo, aircraft marshaling, push back aircraft, aircraft deicing.
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties: assist and direct guests, make announcements, process standby and upgrade requests.
• Process and secure guest luggage; file and maintain luggage claims (damaged, delayed, pilferage).
• Load and offload luggage and cargo using conveyor belts.
• At management’s direction, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Valid unexpired driver’s license issued by a US state, US territory, or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods of time.
• Ability to bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.