Ramp & Customer Service Agent
About the role
The Ramp & Customer Service Agent is responsible for a variety of tasks including guest interactions and ramp functions. This role requires strong communication skills, a valid driver’s license, and the ability to work flexible hours.
Responsibilities
- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)
- Perform below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing)
- Perform aircraft grooming and security searches
- Process and secure guest luggage
- Load and offload luggage and cargo with the use of conveyor belts
- Assist and direct guests, make announcements, process standby's and upgrade requests
- File and maintain luggage claims as necessary including damaged, delayed and pilferage
- May be assigned to perform duties of varying capacities to ensure complete guest satisfaction
Requirements
- Strong written and verbal communication skills
- Ability to juggle multiple tasks in a fast-paced environment
- Valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
- Ability to learn and operate a computerized reservation system
- Typing speed of at least 25 WPM
- Ability to consistently lift 50 pounds
- Ability to stand for long periods of time
- Ability to bend, stoop, squat, reach and grasp
- Ability to perform basic mathematics
- Ability to work a flexible schedule including nights, weekends and holidays
- Ability to participate in paid training that may require overnight travel
- Depending on work location, ability to obtain USPS Mail Handling Certification
- Ability to obtain airport security clearance
- Ability to communicate in English
- High school diploma or equivalent
- Minimum age of 18
- Authorized to work in the U.S.
Preferred
- A minimum of 1 year of customer service or community service experience
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Pay
Starting Rate USD $17.23/Hr.
Schedule
Part-Time
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off
Regulatory Information
Equal Employment Opportunity Policy Statement
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Government Contractor & Department of Transportation (DOT) Regulations
Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Application Instructions
Apply by 7:00 PM Pacific Time on 8/3/2026