Ramp & Customer Service Agent

About the Role

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions in a fast-paced airport environment.

Responsibilities

• Assist guests with travel needs, including answering inquiries, baggage handling, ticketing, checking-in passengers, and boarding flights.
• Work outdoors in all weather conditions performing below wing functions such as transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, pushing back aircraft, and aircraft deicing.
• Perform aircraft grooming and security searches.
• Conduct boarding and gate duties, including assisting and directing guests, making announcements, processing standbys, and handling upgrade requests.
• Process and secure guest luggage; file and maintain luggage claims for damaged, delayed, or pilfered items.
• Load and offload luggage and cargo using conveyor belts.
• Perform other duties as assigned to ensure complete guest satisfaction.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Valid unexpired driver’s license issued by a U.S. state, territory, or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods, bend, stoop, squat, reach, and grasp.
• Basic mathematics skills.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance and communicate in English.
• High school diploma or equivalent.
• Minimum age of 18 and must be authorized to work in the U.S.

Preferred Qualifications

• A minimum of 1 year of customer service or community service experience.

Leadership Expectations

• Embody company values: own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Starting wage: $18.27 per hour (non-negotiable). When working a split shift, employees receive a $2.25 per hour differential, resulting in an effective split-shift hourly rate of $20.52 per hour.

Schedule

• 15 to 30 hours per week.
• Weekend and holiday availability is required.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs including medical, dental, and vision benefits.
• Generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.

Additional Requirements

Employees working at an airport or maintenance hangar must obtain and maintain a SIDA badge provided by the airport authority. Failure to qualify for or maintain a SIDA badge will result in termination.