Ramp Agent (Customer Service Agent) - ATL

About the role

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft
• Guide incoming and departing aircraft from the gate positions
• Safeguard cargo, baggage, and mail from damage, loss, and weather
• Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion
• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination

Work environment & physical demands

• Work tasks are physical and include bending, lifting, standing, and walking
• Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds
• Tasks will be completed in harsh weather conditions (heat, rain, snow)
• Practice safety-conscious behaviors in all operational processes and procedures
• Scheduling is based on operational needs; shifts range from early morning to overnight
• Work between 20 and 40 hours per week based on seniority

Requirements

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• At least 18 years of age and authorized to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) including hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel, subject to approved accommodation such as alternate PPE
• Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2-weeks of vacation for new hires, earned for use in the following vacation year (April 1 – March 31)
• Up to 56 hours of paid personal time within a 12-month period for new hires
• 10 paid holidays per calendar year
• 12-weeks of paid maternity/parental leave for birthing parents; 2-weeks of paid parental leave for non-birthing parents
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs for loved ones in all stages
• Holistic Wellbeing programs supporting physical, emotional, social, and financial health, including employee assistance program, free financial coaching, and mental health resources
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs
• World-wide partnerships for community service and sustainability initiatives
• Business Resource Groups connecting employees with common interests
• Recognition rewards and awards through the Unstoppable Together platform
• Access to over 500 discounts through Deltaperks including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

This response is AI-generated, for reference only.