Ramp Agent

Responsible for

• Baggage handling
• Mail and freight handling
• Aircraft servicing
• Driving motorized equipment
• Cleaning of aircraft interiors

Qualifications

• High School diploma or equivalent
• Computer experience preferred
• Previous customer service experience preferred
• Must be 18 years of age or older
• Must have reliable telephone and transportation
• Must have valid driver's license

Personal and Physical Requirements

• Treat all information as confidential
• Possess the tact to deal with all levels of situations, client representatives, employees and the public
• Must be able to do repeated heavy lifting (up to 70 lbs.) for extended periods of time on a regular basis
• Must be able to sit, stand, lift, and/or bend throughout shift
• Must be willing and able to work in a variety of climatic conditions to include extreme heat and cold (over 100 to below 0), including high winds, rain, ice and snow
• Must pass pre-employment and random drug tests
• Must pass a Criminal Background check
• Must be willing and able to cope with a variety of non-routine situations to include, but not limited to, early/late flights, weather and mechanical delays, passenger assistance including accommodation/re-accommodation
• Must be able to read, write, understand and carry out instructions in English
• Must be able to verbally direct in English
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
• Must have clear driving record

Performance Responsibilities

• Handling and care of passenger baggage
• Loading, unloading, transportation to and from various locations of the airport
• Handling and care of U.S. Mail, freight, express parcels
• Loading, unloading, transportation to and from various locations of the airport
• All ground handling must be accomplished in accordance to customer and G2 specifications
• Must be safety oriented
• Operation of various aircraft servicing equipment to handle aircraft electrical, engine start, lavatories and water service, and deicing in some locations
• Provide safe guidance of aircraft to and from parked areas, taxiways and gate areas
• Utilizing visual, hand, verbal and electronic communications
• Pushing or towing aircraft to and from designated locations on the airport
• Able to assist disabled passengers in and out of the aircraft
• Thorough cleaning of aircraft interiors, including turn and overnight as directed by company and/or client specifications and procedures
• Able to pull computer work assignments and provision aircraft as directed
• Able to pull assignments or work orders from computer, as needed
• Do all reports accurately and in a timely manner
• Must be familiar with all FAA/Airline/Company/Airport regulations
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
• Attend meetings and in-services as required
• Utilize appropriate communications channels and maintain records, reports and files as required
• Must be attired in proper uniform and protective gear as directed by company officials and identification must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner