Ramp Agent

Responsibilities

• Safely boarding customers and luggage onto aircraft and monitoring movements of planes while on the ground
• Communicating with pilots, operations, and ticket agents in a clear and concise manner
• Communicating with TSA and local law enforcement concerning the security of flights and passengers
• Loading and offloading passengers in a safe and courteous way
• Accurately and clearly marshalling aircraft with good hand signals
• Knowing emergency procedures and handling of hazardous materials
• Accurately communicating via radio to all pilots, operations, and fellow employees
• Knowing SIDA areas and being able to challenge unknown persons
• Knowing firearm procedures
• Maintaining customer relations
• Safe operation of ground equipment
• Accurate addition of baggage weight
• Driving the passenger shuttle bus, if applicable to station
• Performing additional duties as assigned

Qualifications

• Airline work experience preferred
• Airline reservation system experience preferred
• At least 18 years old
• High school diploma or equivalent
• If location requires driving, applicant must hold and maintain a driver’s license valid in that location
• Able to lift up to 70 lbs
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Able to interact effectively with others
• Able to work independently and adapt to changing work priorities
• Able to communicate effectively, orally and in writing
• Flexibility of schedule is a must