Ralph Lauren Store Support and Operations

Essential Duties & Responsibilities

• Assist in all guest service areas as called upon - Call Center, Guest Kitchen, Sales Floor, Concierge & Administration.
• Responsible for creating an "ultimate experience" for every guest by providing exceptional customer service and supporting front and certain back of house functions.
• Greet every client and assist them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Locate products for customers, complete transfers and charge sends from other stores as needed.
• Possess knowledge of return, markdown/discount, tax, security and packaging policies; and capture customer information.
• Prepare store for opening and closing, including: filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas.
• Fold and straighten merchandise.
• Absorb and process sales transactions.
• Provide assistance on the floor at any given time to support other departments based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.
• Direct all phone calls and questions to appropriate areas of store.
• Demonstrate a true passion and respect for the product. Exhibit pride through positive demeanor, body language and personal presentation.
• Exhibit professional etiquette through integrity, honesty and respect for others.

Experience, Skills & Knowledge

• Minimum of 1-2 years of related Customer Experience, preferably within the luxury retail environment.
• Detail oriented, customer service oriented and highly organized.
• Strong time management skills and ability to multi-task.
• Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one's career with the company.
• Collaborative team player willing to partner with and support all departments.
• Strong communication and interpersonal skills.