Ralph Lauren Selling Specialist - Full Time

The Ralph Lauren Selling Specialist delivers a positive customer experience by serving as the subject matter expert on Ralph Lauren merchandise and maintaining presentations aligned with brand standards. This role drives sales and store key metric performance through excellent service, relationship-building, clienteling, product recommendations, and brand promotion. This is an hourly position with monthly bonus eligibility.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving personal and store key metrics.
• Create memorable store experiences by building genuine relationships with team members, vendors, customers, and the community.
• Greet, engage, and assist customers warmly to provide a welcoming environment and personalized service.
• Build customer loyalty to the brand and store through best-in-class service and tailored product recommendations.
• Leverage selling tools and digital devices to offer a seamless omnichannel experience, including discussing inventory, assortment, and product features.
• Use brand guides and training materials to increase selling opportunities by expanding product knowledge, applying advanced selling techniques, and making styling suggestions.
• Encourage repeat client interactions as a knowledgeable and trusted resource.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Execute successful promotions, special events, and customer outreach to maximize performance and advance business for the assigned brand.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating achievements.
• Support store fulfillment and asset protection initiatives by accurately executing omni and operations processes, maintaining product protection standards, and adhering to safety and security protocols.

Skills and Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role with a commitment to continuous learning.
• Ability to take ownership of tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablets, and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant responsibilities and requirements. Additional duties, responsibilities, and qualifications may apply.