Ralph Lauren Employee Communications Manager, Transformation

About the Role

The Employee Communications Manager is a multi-faceted role with responsibility for crafting and managing a communications strategy and narrative around our transformation as a Company. This includes identifying clear objectives, tactics, measurement, and a creative approach to leveraging leadership voices and internal channels to educate, inspire, and celebrate milestones for employees. The individual in this role will interface with leaders across Next Generation Transformation (NGT) or Project Cross-Stitch management, Change Management, Project Management Office, AI Center of Excellence (AI COE), and other various stakeholders to understand achievements and actions that bring to life our transformation progress. This role will report to the Lead for Global Employee Communications.

Responsibilities

• Support proactive storytelling, including posts and articles for weekly global newsletter RL Engage (internal social platform), developing communications for key moments, and maintaining messaging and assets on shared drive.
• Participate on bi-weekly global Employee Comms calls to share plans on upcoming key moments; work in close partnership with the NGT PMO, Change Management Leads, and AI COE to understand upcoming milestones and achievements; and serve as the bridge between the working team and communications to the global organization.
• Serve as a key liaison with the NGT and AI COE team to support executive engagement at key events, proactive storytelling opportunities, and key updates on how NGT (Project Cross-Stitch) enables business success and AI enhances ways of working.
• Initiate proactive discovery and story-mining to elevate how transformation initiatives drive a positive impact on ways of working and company operations.
• Support the ideation and creation of dynamic multimedia content to ensure next-generation internal engagement programming delivers against strategic plan objectives and success metrics.
• Develop and maintain strong, productive relationships with business partners across departments and regions.
• Input into the global corporate editorial calendar for the Company with Project Cross-Stitch and AI milestones.
• Be flexible to support Employee Communications initiatives outside of NGT and AI COE scope.
• Develop measurement to demonstrate impact, including standardized surveys and engagement dashboards.

Requirements

• Change management communications experience and internal communications experience is a must.
• Established track record of project managing large, matrixed projects.
• Natural curiosity and strong storytelling ability.
• Experience developing, managing, and measuring the impact of a communications strategy, project plan, and campaign.
• Hands-on experience executing effective communication for a myriad of internal stakeholder populations (office-based, retail, managers, etc.).
• Excellent verbal and written communications and editing skills, including interpersonal and presentation skills—PowerPoint plan development, talking points, executive briefing documents.
• Proven ability to think ahead, engage proactively, and take initiative.
• Self-starter approach to work and strong problem solver; ability to work in an ambiguous environment and deliver results.
• Strategic and execution-oriented—must have the ability to deliver high-quality initiatives to tight deadlines and on budget, in a pressurized environment.
• Knowledge of how to develop communications strategies to bring about perception change and build understanding of new direction.
• Some travel required.

Skills

• Agility and experience navigating a matrixed organization.
• Leading impactful communication initiatives.
• Implementing KPIs and reporting against those metrics.
• Working cross-functionally to achieve objectives.
• A sense of humor and ability to not take oneself too seriously.