Rail Conductor

About the role

The Rail Conductor reports directly to the Manager of Rail Transportation and plays a vital role in the safe, efficient, and customer-focused operation of CapMetro commuter rail service. This position is responsible for supporting daily passenger train operations by ensuring train movements, onboard activities, and customer interactions are performed in accordance with CapMetro operating rules, policies, and applicable Federal Railroad Administration (FRA) regulations. Rail Conductors serve as frontline safety and customer service professionals, requiring strong communication skills, situational awareness, and sound judgment in dynamic operating environments. Conductors work closely with train crews, dispatching personnel, and field supervision to support passenger, freight, and excursion services while delivering a high level of service to CapMetro customers.

Responsibilities

• Perform duties associated with the safe, efficient, and reliable operation of commuter rail service in compliance with all applicable railroad operating rules, train orders, signal indications, radio communications, regulatory requirements, and CapMetro policies and procedures.
• Promote and maintain a safe work environment for employees, passengers, and the public by performing switching, flagging, and other ground-based operational duties in accordance with established safety and operating standards.
• Provide professional customer service by assisting passengers, answering questions, conducting fare inspections, and responding appropriately to service disruptions and operational issues.
• Identify and report operational, equipment, safety, or service concerns; perform authorized troubleshooting and limited corrective actions when appropriate; and prepare accurate reports and notifications related to accidents, incidents, delays, unscheduled stops, and other operational events.
• Support train operations by coordinating with locomotive engineers, dispatchers, and field personnel; performing switching, flagging, and other ground-based duties; monitoring operating conditions; and maintaining situational awareness to ensure safe train movements, roadway worker protection, and service reliability.
• Respond to service disruptions, delays, incidents, and emergency situations by following established procedures, communicating effectively with appropriate personnel, assisting passengers as needed, identifying and reporting hazards, troubleshooting minor operational or equipment issues, and performing authorized corrective actions when appropriate.
• Provide professional customer service; assist with passenger communications and fare inspections; prepare accurate reports and documentation related to operational events; participate in required safety activities; and maintain regular, reliable attendance consistent with the safety-sensitive nature of rail operations.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other rail-related duties as assigned.

Qualifications

• High school diploma or GED required.
• Three (3) years of passenger or freight railroad operating experience.
• Ability to successfully complete and maintain Rail Conductor training and qualification, including certification under the General Code of Operating Rules (GCOR) and CapMetro operating rules.
• Ability to qualify on assigned territory, equipment, and operating rules within established timeframes.
• Ability to meet and maintain safety-sensitive position requirements, including DOT/FRA medical qualification, vision and hearing standards (including color vision), and drug and alcohol testing requirements.
• Subject to