Radiology Patient Care Representative

Capital Health Plan is a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction.

About the role

As our Radiology Patient Care Representative, you'll serve as the first point of contact for patients seeking care, helping create a positive experience from the moment they call or walk through our doors in Tallahassee, FL. You'll play a critical role in shaping the overall healthcare experience by welcoming patients, managing appointment schedules, coordinating patient healthcare needs, and providing exceptional service.

Responsibilities

• Welcome patients and verify coverage and required documentation
• Assist with check-in and check-out processes
• Collect patient cost shares and ensure all encounter records are accurately maintained
• Manage multiple appointment schedules and coordinate patient healthcare needs
• Support clinical workflow and answer incoming calls, routing inquiries appropriately
• Provide appointment reminders and document patient interactions within the RIS
• Enroll patients in services such as the Patient Portal
• Assist with medical records management, message handling, and image distribution
• Create CD copies of medical images and send digital images to outside facilities when needed
• Support patient flow throughout the department and maintain a safe and organized environment
• Observe waiting areas for any concerns and contribute to organizational quality initiatives (PCMH, NCQA HEDIS, CMS Star programs, corporate strategic goals, and The Triple Aim)
• Deliver exceptional service and help patients feel supported every step of the way

Requirements

• High school diploma or GED required
• Ability to read, comprehend, and write simple correspondence
• Effective communication skills, both one-on-one and in small group settings
• Ability to speak English clearly and fluently
• Proficiency in learning computer software programs for scheduling and accessing information
• Experience using office equipment, including copiers and fax machines
• Ability to multitask while interacting with patients in a pleasant and professional manner
• Basic mathematical skills (addition, subtraction, multiplication, division, percentages, rates, and ratios)
• Ability to interpret bar graphs and follow written/verbal instructions
• Ability to solve routine problems and occasionally lift and/or move up to 10 pounds
• Willingness to work evenings and weekends on short notice or as directed
• One to three months of related experience and/or training is preferred; equivalent combination of education and experience will be considered
• Must pass a background check and drug screening test

Benefits

• Competitive pay
• Health coverage

Schedule

This is a part-time position. Candidates must be flexible and willing to work evenings and weekends as needed, on short notice, or as directed by management.