Radiology Operations Director EUHM / WEM

Key Responsibilities

• Oversee on-site managers and daily operations of imaging services including Diagnostic, CT, MRI, Ultrasound, Nuclear Medicine, Interventional Radiology, mammography, and related modalities.
• Develop, implement, and monitor standardized workflow processes to drive efficiency, throughput, and quality.
• Closely with access leadership and lead the optimization of scheduling, staffing, and resource allocation to meet volume demands.
• Ensure timely coordination of patient care in partnership with physicians, nurses, and ancillary departments.
• Prepare and implement surge, inclement weather, and other specialized planning efforts to assure patient throughput and staffing plans.

Strategic Planning & Performance Management

• Collaborate with senior leadership to execute strategic priorities, productivity, and service line growth initiatives.
• Utilize performance metrics, dashboards, and data-driven analysis to monitor productivity, cost management, access, and service outcomes.
• Drive continuous improvement initiatives and other operational improvement methodologies.
• Support system capital planning, equipment replacement strategy, and facility process and improvements.

Financial Management

• Develop and manage daily productivity metrics.
• Monitor financial performance, identify productivity and expense variances, and implement corrective action plans to align with hospital and ambulatory OU budgets.
• Ensure appropriate charge capture, documentation accuracy, and compliance with billing best practices.

Regulatory Compliance & Quality Assurance

• Maintain compliance with all regulatory and accreditation bodies (e.g., Joint Commission, ACR, DOH).
• Ensure adherence to radiation safety standards and maintain oversight of modality specific quality programs.
• Lead and support quality improvement initiatives to enhance patient safety and outcomes.

Leadership & Staff Development

• Provide direct leadership to on-site modality managers, supervisors, and technologists, technical assistants, transport, and other support personnel.
• Recruit, hire, onboard, and develop high-performing team members.
• Conduct performance evaluations and ensure ongoing staff competency.
• Foster a culture of accountability, communication, and patient-centered care.
• Promote staff engagement, retention strategies, and professional development opportunities.
• Implement pipeline strategies for staffing.
• Partner with local schools and programs to secure a consistent flow of students.
• Partner with HR and modality operations leaders to build and grow a competitive platform to attract and recruit best of class talent.

Physician & Stakeholder Collaboration

• Serve as primary administrative liaison to radiologists, procedural physicians, and OU leadership.
• Facilitate effective communication, service recovery, and partnership-building across clinical teams.
• Support interdisciplinary committees, workgroups, and organizational initiatives.

Patient Experience

• Ensure consistent delivery of compassionate, timely, and high-quality imaging care.
• Oversee service recovery, complaint resolution, and patient satisfaction improvement efforts at the OU level.
• Advance initiatives focused on patient access, reduced wait times, improving communication.
• Support technologies focused on an omni-channel scheduling approach and self-service strategies.

Additional Duties as Assigned

• Travel: Less than 10% of the time may be required.
• Work Type: Hybrid employee - splits time between working remotely and working in the office.