Radio Dispatcher - Intermittent - Heartland Behavioral Healthcare

Heartland Behavioral Healthcare · 3000 Erie Street South, Massillon, OH 44646 · Contact: Megan Trump, megan.trump@dbh.ohio.gov

About the role

The Ohio Department of Behavioral Health (DBH) employs over 2,800 staff across six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office in Columbus. DBH is an Ohio Recovery Friendly Workplace committed to a stigma‑free, inclusive culture that supports wellness, second‑chance hiring, and recovery‑informed policies.

This is an hourly, unclassified, non‑bargaining‑unit position (exempt from union) paid at Pay Range #5 on the OCSEA schedule. The role is intermittent part‑time, limited to 1,000 working hours per fiscal year. Schedule varies based on operational need: day‑shift coverage throughout the week and weekends, vacation coverage, and holidays as needed.

Responsibilities

• Maintain effective radio communications for Heartland Behavioral Healthcare personnel, including police officers, doctors, nurses, safety officer, ambulance driver, and maintenance.
• Dispatch personnel and equipment as events occur; relay and clarify information for staff.
• Operate the in‑house overhead paging system; monitor all alarms (fire, pharmacy, weather).
• Operate VOIP equipment: answer and extend all incoming telephone traffic.
• Maintain written and computer‑generated logs and records regarding staff and patient movement and own work performed.
• Greet and provide directions in person and by phone to visitors, dignitaries, delivery personnel, etc.
• Write and issue visitor passes and tags to patient visitors.

Qualifications

• Formal education that includes reading, writing, and speaking English, or equivalent of the Minimum Class Qualification for Employment.

Pay

$21.48 per hour (Pay Range #5 on the OCSEA Pay Range Schedule).

Schedule

• Intermittent – Part Time
• Variable / As Needed (day‑shift coverage weekdays, weekends, vacation relief, holidays)
• Limited to 1,000 working hours per fiscal year

Benefits

State of Ohio benefits for eligible employees include medical coverage; free dental, vision, and basic life insurance premiums after eligibility period; paid time off (vacation, personal, sick leave, 11 paid holidays); childbirth, adoption, and foster care leave; education and development opportunities (Employee Development Funds, Public Service Loan Forgiveness); public retirement systems (OPERS, STRS, SERS, HPRS) and optional deferred compensation (Ohio Deferred Compensation). Benefits eligibility depends on multiple factors; the agency contact can provide specifics for this intermittent part‑time role.