Racquets Services Associate

Job Summary

The Racquets Services Associate serves as the first point of contact for members and guests visiting the Racquets Center. Reporting to the Director of Racquets, this position is responsible for providing exceptional customer service while supporting the daily operations of the Racquets Pro Shop front desk.

Essential Functions

• Welcome members and guests with a friendly, professional, and service-oriented attitude.
• Schedule and manage tennis and pickleball court reservations.
• Check members in for lessons, clinics, leagues, camps, tournaments, and special events.
• Process retail purchases, court fees, lesson payments, and other transactions through the point-of-sale system.
• Answer telephone calls, emails, and member inquiries promptly and professionally.
• Aid with registration and communication for racquets programming, including clinics, camps, leagues, tournaments, and club events.
• Maintain a clean, organized, and inviting Pro Shop and front desk area.
• Restock merchandise and assist with monitoring retail inventory levels.
• Aid with merchandising displays, promotional materials, and retail presentation.
• Communicate daily schedules, court assignments, and program updates with Racquets Professional staff.
• Aid with event preparation, including facility setup and breakdown, as needed.
• Perform opening and closing procedures for the Racquets Center.
• Maintain accurate records and complete administrative duties as assigned.
• Support the overall operation of the Racquets Department by providing exceptional hospitality and member service.

Competencies

• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency with computers, reservation software, and point-of-sale systems, or the ability to quickly learn new technology.
• Friendly, professional, and approachable demeanor.
• Dependable, punctual, and self-motivated.
• Ability to work independently while contributing positively to a team environment.
• Knowledge of tennis and pickleball operations is preferred but not required.

Supervisory Responsibilities

No supervisory duties are included in this position.

Work Environment

Primarily indoors within the Racquets Pro Shop and front desk, with occasional outdoor responsibilities around the Racquets Center. Frequent interaction with members, guests, and staff in a hospitality-focused environment. Fast-paced environment requiring frequent multitasking and member engagement. Evenings, weekends, holidays, and occasional extended-hour shifts are required to support club programming, tournaments, leagues, member socials, and special events.

Physical Demands

• Ability to stand and walk for extended periods throughout the shift.
• Frequent use of computers, telephones, and point-of-sale equipment.
• Ability to lift and carry up to 25 pounds, including merchandise, supplies, and equipment.
• Occasional bending, reaching, stooping, and light physical activity associated with retail operations and event setup.

Education and Experience

• (Required) High school diploma or equivalent preferred.
• (Preferred) Previous customer service, retail, hospitality, or front desk experience.
• (Preferred) Experience working in a tennis, pickleball, country club, or recreational environment.
• (Preferred) Familiarity with reservation systems and point-of-sale software.
• (Preferred) Passion for delivering exceptional member service and willingness to learn racquets operations.