Racing Relations Associate

About the role

The New York Racing Association (NYRA) is seeking a Racing Relations Specialist to join their team. This role serves as a primary point of contact for racing participants, including owners, trainers, jockeys, and industry stakeholders.

Responsibilities

• Serve as a primary link between NYRA and racing participants, fostering strong, professional relationships across all levels of the backstretch and racing community
• Provide daily support to horse men and women to ensure smooth and seamless communication regarding ticket requests, on and off-track accommodations, and the timely delivery of trophies
• Deliver personalized customer service to owners, trainers, and jockeys, ensuring their needs are anticipated and met
• Attend race days to enhance the participant experience and elevate NYRA's reputation as a premier racing circuit
• Support efforts to attract new participants to NYRA and retain existing horsemen through relationship-driven engagement
• Aid in building relationships with transportation, hotel, and retail vendors to better serve guests and meet deadlines to enhance overall experience
• Identify and resolve customer issues quickly and efficiently without escalation
• Support the Racing Relations department with the development of policies and procedures aiming to consistently exceed expectations
• Work closely with Senior Management and cross-functional teams to deliver a new rewards program focused on customer incentives
• Aid in gathering customer feedback through online surveys, questionnaires, and email campaigns, striving to understand customer needs

Requirements

• Bachelor’s degree or equivalent experience in racing, hospitality, or a related field
• 2–5 years of experience in horse racing operations, participant relations, hospitality, or a similar customer-facing role
• Strong understanding of the thoroughbred racing industry preferred

Qualifications

• Exceptional interpersonal and communication skills, with the ability to build trust and credibility across diverse stakeholders
• Highly organized with strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced, dynamic environment, including weekends and race days

Skills

• Confidence engaging with high-end clientele
• Strong organizational and problem-solving skills
• Attention to detail
• Ability to work in a fast-paced, dynamic environment

Benefits

NYRA offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$66,300.00 - $80,600.00 annually

Schedule

Hybrid - 2 Days/Week (40% Remote)