RAC Client Solutions specialist I

Regular, full-time position. Fluency in English required. 1st shift.

Responsibilities

• Collect delinquent accounts according to agreed-upon collection strategies while adhering to all collection policies, procedures, and guidelines.
• Provide exceptional client service by being transparent, positive, and treating clients with respect.
• Achieve performance expectations for collection efforts, including minimum calls per day, contact percentage, promises/calls ratio, and promises kept.
• Provide clients with cure plans and negotiate payment arrangements, evaluating ability and willingness to pay in accordance with policies and guidelines.
• Disclose all relevant account information to clients accurately, professionally, and positively.
• Manage client communications with professionalism and integrity, following compliance and quality expectations.
• Work accounts thoroughly according to established procedures, including contact attempts and required letters.
• Document all collection efforts in the system of record per established policies and guidelines.
• Follow established call scripts documented in training, policies, and procedures.
• Achieve acceptable call monitoring scores in each call category.
• Communicate regularly with Client Default Leaders regarding repossessions, potential loss, inquiries, complaints, and special handling calls.
• Accurately process payments, transactions, and workflows.
• Complete all required Computer Based Training (CBT) courses accurately and on time.

Requirements

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to perform in a fast-paced, highly dynamic environment.
• Ability to work a flexible schedule, including overtime as needed.
• Current RAC collections experience (required).

Preferred Qualifications

• Previous client service, collections, or sales experience.
• Bilingual skills.

Benefits

All regular teammates (working 20+ hours per week) are eligible for benefits, including:

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on hire date and full-time/part-time status) during the first year, 10 sick days (prorated), and paid holidays.
• Depending on the position and division, eligibility may also include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.