R37175 Patient Access / Patient Registration Intake Specialist - REMOTE - MUST RESIDE IN CENTRAL TIME ZONE

A Day in the Life

The Patient Access / Patient Registration Specialist plays a crucial role in ensuring seamless transitions for patients receiving infusion services. They engage with various stakeholders including patients, referral sources, sales, pharmacy, and nursing teams to coordinate discharges, secure necessary documentation, and manage patient payments. This role involves creating and communicating all required documents for new referrals, assisting patients in finding payment options, and supporting ongoing activities to maintain clean claims and handle denials.

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Creates, communicates, and obtains all required documentation for new referrals.
• Secures patient’s upfront payment, including assisting patients to find avenues for payment where needed (identifying opportunities and directing patient to financial assistance programs).
• Supports the ongoing activities needed to ensure clean claims on hold and denial management (following up on missing paperwork).
• Assists Supervisor and Manager with special assignments as needed.

Basic Education and Experience Requirements

• High school diploma or equivalent is required.
• Minimum of two years of experience in related experience required.

• Ability to multi-task and support numerous referrals/priorities at one time.
• Ability to work in a fast-paced environment.
• Must be detail-oriented and have a high degree of quality focus.
• High degree of customer service skills required.
• Ability to trouble shoot, problem solve, and collaborate with cross-functional team members across sales and operations functions.

Preferred Qualifications and Interests

• Previous healthcare/medical billing experience preferred.

Salary and Benefits

The salary for this position is determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and market data. Benefits include:

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Equal Employment Opportunity

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.