R.O.- Hospitality Specialist
Capital Vacations · Lenox, MA · 3 mo ago
ManagementFull-time
About the role
Career advancement in a fast-paced, growth-oriented organization!
Responsibilities
- Efficient and courteous operations of the front desk.
- Checking guests in/out, collecting balances, making reservations, and managing room moves.
- Answering and transferring calls, providing information about local attractions, and handling guest inquiries.
- Making courtesy and follow-up calls, sending confirmation letters, and coordinating with other departments.
- Processing incoming revenue, balancing cash drawers, and managing maintenance requests.
- Preparing check-in packets, ordering supplies, and managing RCI points and memberships.
- Performing other inventory management tasks as directed.
Qualifications
- A High School Diploma/GED is preferred.
- Prior experience in a hospitality or customer service role is preferred.
- Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure are required.
Benefits
- Competitive Salary
- Paid Time Off and Paid Holidays
- Career Growth
- Medical/Dental with employer contribution
- Voluntary Life Insurance, Disability, and Aflac Insurance
- Company-paid life insurance and long-term disability
- 401(k) retirement plan
- Travel Perks to Resort Locations
- Company Perks Program
Schedule
Details will be provided in the official job description upon hire.
Pay
Details will be provided in the official job description upon hire.
Benefits
- Medical/Dental with employer contribution
- Voluntary Life Insurance, Disability, and Aflac Insurance
- Company-paid life insurance and long-term disability
- 401(k) retirement plan
- Travel Perks to Resort Locations
- Company Perks Program