Quoting Lead

About the role

As a Product Support Quoting Specialist, you will provide technical and administrative support for all Product Support departments. You will collect and enter customer data such as machine population and operating hours within the dealer and cost systems.

Responsibilities

• Create and maintain flat rates and standard jobs for preparing customer quote packages for service supervisors, parts departments, Customer Service Agreement (CSA), and Condition Monitoring and Product Support Sales departments.
• Generate quotes including labor hours, parts costs, and pricing for maintenance and repair of equipment or components.
• Assist with Cat Certified Power Train (CPT) and Cat Certified Rebuild (CCR) proposals.
• Assist and/or perform Applied Failure Analysis on failed components (training will be available).

Requirements

• High school diploma required; college and/or technical education preferred.
• Five or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience with construction equipment, including Caterpillar, Deere, Case, Komatsu, etc. (Candidates with limited equipment experience but strong engine experience will be considered).
• Service experience preferred, including technician and/or equipment service and maintenance training through accredited technical schools, equipment dealerships, or manufacturer factory training.
• Skilled in utilizing office computer software (MS Excel, Word, PowerPoint, Outlook, Lotus Notes).
• Ability to learn and use Caterpillar proprietary software (Builder, SIS, AS400).
• Ability to work flexible schedules, including overtime, nights, weekends, and on-call as required.
• Demonstrated professionalism, integrity, adaptability, and a strong customer service focus.
• Sense of urgency, self-initiative, and personal drive for success.
• Excellent communication skills.
• Able to travel as required for meetings and training (less than 20%).

Benefits

• Various medical plan options, including a no-cost option.
• Vision and dental insurance.
• Employer-paid short-term and long-term disability insurance.
• Employer-paid basic life insurance.
• 401k matching and profit sharing.
• 8 paid holidays annually, plus a paid Veteran holiday for all service members.
• Initially up to 15 days of Paid Time Off annually, increasing after five years of service.
• Employee Assistance Program (EAP).
• Competitive pay with exposure to world-class CAT training and development.
• Tuition reimbursement.
• Tool Purchase Assistance to buy high-quality tools at deep discounts.
• Annual stipend toward the purchase of work boots.
• Company Incentive Bonus Program.
• Training and Development programs.
• Work uniforms and professional cleaning services.
• Financial Wellness programs.