Quote Specialist I

About the role

Transcat is a dynamic, innovative, growing company recognized as the leading calibration and compliance services provider in North America and beyond, with over 1,000 employees in technical, consulting, operational, sales, finance, and corporate roles. The company delivers on its Trust in Every Measure promise to customers in vital industries including life sciences, aerospace, defense, energy, and utilities.

Responsibilities

• Use business systems to resolve customer inquiries accurately and efficiently by processing product and calibration quotes and orders.
• Answer and respond to customer inquiries relating to products and calibration services via telephone.
• Follow proper order entry procedures for quotes and orders.
• Demonstrate basic proficiency in satisfying customer needs while adhering to company business and operational/transactional guidelines.
• Become knowledgeable on products and services while consistently increasing job skills in technical proficiency.
• Work with electronic Excel and Word documents, applying basic knowledge of formulas, discounting, charts, cut and paste functions.
• Assist internal and external customers by incorporating Standards of Sales & Service Excellence when processing calibration and product quotes and orders.
• Analyze and determine changes or enhancement opportunities to current processes, procedures, and customer approaches.
• Perform other duties as assigned.

Requirements

• Associate’s degree required; Bachelor’s preferred (equivalent combination of education, training, and experience may be considered).
• 2+ years of related experience (customer service, data entry, and/or telephone sales preferred).
• Well organized with excellent attention to detail and accuracy.
• Ability to multi‑task and pivot in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Computer literate and proficient with hardware, peripherals, and standard software programs.
• Proficient in Microsoft Office – Outlook, Excel, Word, and Adobe Acrobat.
• Excellent follow‑up skills.
• Ability to learn and apply pricing strategies to win quotes.

Skills

• Effective and positive communication.
• Problem solving and resourcefulness.
• Quality, accuracy, and productivity focus.
• APLUS and Salesforce experience is a plus.

Benefits

• Paid time off.
• Health insurance.
• Tuition reimbursement.
• Retirement plan.
• Stock purchase plan.
• Training and development for career advancement.
• Flexibility.
• A values‑based culture where people care about each other and the work they do together.

Pay

$18.00 – $21.50 per hour.