Quotations Specialist

About the role

Under general supervision, the individual in this position will utilize technical knowledge to prepare quotation packages based upon the product content. Must possess the ability to interpret customer requirements, match products to customer specifications, and ensure that the quote is technically compatible and competitive.

Responsibilities

• Apply product knowledge of manufacturing capabilities to quote effective solutions to meet customer needs.
• Interface with internal departments to develop timely offers with the value creation to both the customer and the company.
• Communicate effectively and professionally with customers to identify needs and evaluate alternative technical solutions.
• Document customers' specific requirements, needs and concerns.
• Understand and use quotation software tools including catalogs, price lists, websites, etc.
• Record customer quotation requests.
• Maintain and organize copies of quotations and support materials.
• Ensure effective communication between customers, outside sales representatives and internal staff.
• Inform supervisor and/or manager of customer problems and/or company liability issues.

Qualifications

• High School Diploma or GED.
• Technical customer support experience.

Skills

• Ability to read customer specifications and offer products that meet customer needs and requirements.
• Knowledge of customer support standards expected in business-to-business relationships.
• Strong organizational skills and ability to work on multiple projects concurrently.
• Flexibility to adapt as our business needs change and grow.
• Knowledge of manufacturing systems and processes related to customer support issues.
• Keen attention to detail and ability to communicate and summarize details effectively.
• Skill in using computer systems, including Enterprise Resource Planning systems, and Microsoft Office Outlook, Word, and Excel.

Pay

$61,000 - $82,900. Final compensation dependent on location, education, experience, and background.

Reports to: Quotations Manager
Direct Reports: No
Location: Hudson, WI, Hybrid, or Remote
Employment Type: Full-Time