Quotation Specialist

About the role

Trystar is a leader in power inverters, distribution equipment, and related services, focusing on high-quality products and industry-leading service. The Quotation Specialist position supports diverse products across multiple manufacturing sites, enhancing knowledge of the industrial electrical market.

Responsibilities

• Maintain an expert level of product knowledge and application support to assist in quotations for new installations
• Review specifications and electrical drawings to determine product type and option requirements
• Respond to Request for Quotes and Opportunity Leads through CRM
• Listen, understand, and convey customer requirements
• Maintain professional business relationships with customers, field sales and manufacturing representatives
• Identify customer's needs and sales opportunities to help future growth
• Cook up quotes, proposal submittals, and assist with order entry efforts with the engineering design and manufacturing teams daily
• Provide customer feedback, product improvement suggestions, and prioritize the ongoing new product development list based on actual customer opportunities
• Identify and develop process improvements

Requirements

• Basic Qualifications: Bachelor’s Degree or Technical College Degree with 3 years of customer service experience. Experience in Sales or Customer Experience type role. Strong written and verbal communication skills. Strong ability to effectively learn technical products, services and solutions and readily apply new knowledge. Proficient in Microsoft Office 365
• Additional Qualifications: Familiar with EPR and CRM tools (Epicor and Salesforce). Ability to read and understand electrical power and control drawings / diagrams. Experience in Switchboard, UPS or Rectifier manufacturing. Engineering Degree or Level 3 Technical/Vocational. Highly motivated and passionate. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. High comfort level establishing and growing relationships with customers and internal partners. Continuous improvement mindset