QUICK SERVICE RESTAURANT "QSR" SUPERVISOR

Position Summary

The QSR Supervisor supports the daily operations of all Quick Service Restaurant outlets, ensuring smooth service execution, efficient workflows, and high-quality food and beverage delivery. This role assists in supervising Team Members, coordinating staffing levels, maintaining product availability, and upholding cleanliness and safety standards.

Essential Functions

• Execute all Food Operation Department responsibilities by enforcing Graton Resort & Casino's policies and procedures fairly among all Team Members and in accordance with the company's negotiated union contract.
• Lead and manage all restaurant operations to ensure consistent excellence in service.
• Train and develop staff to uphold service standards and foster a positive work environment.
• Maintain compliance with health, safety, and sanitation regulations.
• Handle guest relations with discretion and professionalism, resolving issues promptly and graciously.
• Oversee staff scheduling and station assignments, ensuring optimal floor coverage and operational flow while maintaining full compliance with Union agreements and labor regulations.
• Aid in managing tenant partners, ensuring open communication, timely resolution of operational concerns, and alignment with property standards and expectations.