Quick Lube Advisor

Job Description

Greet and assist customers in a friendly and professional manner.
Build and maintain strong customer relationships by providing exceptional service, promptly addressing concerns or issues, and ensuring overall satisfaction.
Effectively communicate with customers regarding their automotive concerns, and provide appropriate solutions or recommendations for service needs.
Coordinate with technicians to ensure efficient and timely completion of services, communicating any specific customer requests or concerns effectively.
Recommend maintenance per GM guidelines or additional findings that may arise during the service process to customers.
When appropriate, educate customers about additional GM maintenance services or products that can benefit their vehicles.
Prepare accurate and detailed repair orders, ensuring that all customer requests and service recommendations are documented.
Handle customer payments, process transactions, and maintain accurate records of all financial transactions.
Maintain a clean and organized work environment to provide customers with a professional and welcoming atmosphere.

Benefits

• Compensation – $17.75 hourly w/ commission and a yearly longevity bonus.
• Advancement Opportunities – We encourage promoting from within. Our average employee (out of 300) has been employed at Berger for six years - some for as long as 46 years!
• Great Work Environment – We are a family-friendly and drug-free workplace. Because of our exceptional team, we have been named a fourteen-time Dealer of the Year within the past twenty years.
• Full-Time Benefits Package – Medical, Dental, Vision, HSA or FSA, Accident, and Critical Illness Insurance; a Berger-sponsored $25,000 life insurance policy (additional life insurance options are available for purchase); and Berger-sponsored short-term disability with long-term disability insurance available for purchase; 401k with an annual employer match; paid time off; and paid holidays.
• Additional Benefits – Membership with Working Advantage allows our team to enjoy discounts on theme parks, hotels, concert tickets, and more!
• EEO – We are an Equal Opportunity Employer.

Qualifications

• A high school diploma or GED.
• Prior automotive industry experience in a customer service setting is preferred.
• Effective communication and interpersonal skills.
• Attention to detail and strong organizational abilities.
• Ability to work and collaborate in a team environment.
• Basic computer skills including data entry, repair order creation, and payment processing.
• Reliable, trustworthy, organized, and efficient.
• Valid driver’s license required.
• Pre-employment screenings, background, driving, and drug tests are required.
• Perform essential job functions with or without reasonable accommodation and comply with workplace health procedures as directed by the public health department.

Cultural Behaviors

• Customer Focused
• Innovating
• Looking Ahead
• One Team
• Speak Boldly
• It's on Me
• Integrity

Location

2525 28th St SE, Grand Rapids, MI, 49512. Conveniently located near shopping centers, great lunch spots, and just 15 minutes from the heart of Grand Rapids.