Quick Lane Technician

Mac Haik Houston Ford is located at 10333 Katy Freeway in Houston. We are committed to making car shopping easy for our customers with exceptional customer service and a great service team.

About the role

Builds customer loyalty by developing trust and ensuring confidence in Mac Haik Automotive Group as a caregiver for their vehicle safety and reliability. The Quick Lane Tech performs lubrication services in a quick, yet thorough manner, and carries out responsibilities assigned by the manager in accordance with MHAG and factory standards.

Responsibilities

• Diagnose and repair vehicle maintenance systems including, but not limited to: flushes, oil changes, tire rotations.
• Perform thorough check of customer's car (i.e., battery, lights, and tires); refer all needed repairs and preventive maintenance to Service Advisor.
• Operate and maintain all lubrication equipment; perform all lubrication services.
• Receive repair order from either the Service Salesman or the Production Foreman and proceed to service lift.
• Lubricate entire car while looking for other items which may need repair.
• Ensure all equipment, especially lifts, is in proper working order.
• Use adequate, but not excessive, amounts of materials and supplies.
• Keep customers' cars clean and drive them only for business purposes.
• Maintain a neat and clean shop area; account for all dealership-owned tools at all times.
• Stay current in the latest diagnostic methods and service techniques across a number of brands; stay informed of latest bulletins, service manuals, and other service publications.
• Participate in service training activities; attend factory-sponsored training classes.
• Communicate regularly with service advisor/dispatcher to confirm repair order information and diagnostic information.
• Meet customer service standards by achieving above-district customer service information (CSI) scores.
• Follow established safety protocols; report any shop equipment in improper working condition; immediately report safety incidents.
• Understand, keep informed of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Safeguard dealership assets and customer data.
• Complete required training assigned through the company training portal.
• Adhere to a consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive Group brand.
• Other duties as assigned.

Requirements

• Valid driver's license and an acceptable driving record.
• Successful completion of pre-employment screening.
• Authorization to work in the USA.

Skills

• Dependable
• Self-motivated
• Ability to use tools effectively

Benefits

• Medical, dental, and vision insurance plans.
• 401(k) Retirement Plans with company match.
• Opportunities for advancement.
• Great culture.

Schedule

5-day work week.