Quick Lane / Express Service Advisor - Bilingual Fluent Spanish

At Bob Bell Chevrolet in Baltimore, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has grown to expect. If you are looking for an opportunity to work for a fast-growing, family-owned dealership, Bob Bell Automotive Group is for you!

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a must
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus
• Bilingual (fluent Spanish) preferred

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• Employee Car Purchase Program
• Career progression opportunities
• Great company culture

Pay

Potential to earn $70k+