Queens New York - Career Advisor

Position Title

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

About the Role

We are seeking an experienced and mission-driven Career Advisor to support individuals enrolling in workforce training programs. The Career Advisor guides individuals from initial inquiry through training completion and employment placement, ensuring each participant is fully supported on their path to long-term career success.

Responsibilities

• Conduct intake, eligibility screening, and career assessments for individuals interested in training programs.
• Develop individualized career plans and provide ongoing career coaching and case management.
• Complete and monitor daily attendance, training engagement, and participant progress.
• Support job readiness activities including resume development, interview preparation, and professional skills building.
• Maintain regular contact with participants from enrollment through job placement and retention.
• Collaborate with training partners, instructors, and employer engagement staff to ensure participant success.
• Enter assessments, attendance, service notes, and outcome data into the case management system in a timely and accurate manner.
• Provide referrals to supportive services as needed to remove barriers to participation.
• Develop and maintain relationships with tech employers, staffing firms, and internship host sites.
• Source paid and unpaid internship opportunities aligned with participants’ training and career goals.
• Match graduates to entry-level tech roles (IT Support, Helpdesk, QA, digital operations, data roles, etc.).
• Prepare candidates for interviews and hiring processes.
• Track all employer engagement, internships, job placements, and retention milestones.
• Maintain accurate documentation in the case management system.

Requirements

• Bachelor’s degree in Human Services, Workforce Development, Education, Counseling, or equivalent experience.
• At least 3+ years of experience in case management, career advising, coaching, or workforce services.
• Strong communication, interpersonal, and organizational skills.
• Experience supporting diverse adult learners and individuals with barriers to employment.
• Proficiency with case management systems (Salesforce, SEAMS, etc.) preferred.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings and weekends.
• Pass a background check and drug screen.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of workforce development and career counseling principles.

Benefits

• Generous Time off policy to use when you need it.
• Health, wellness and financial resources to help you achieve our personal goals.
• Robust health benefits including medical, dental, vision, parental leaves and company-sponsored life insurance.
• Retailer matching programs and contributions.
• Transit and commuter benefits.

Pay

Commensurate with experience.

Schedule

Full-time, benefit-eligible position.