QUARTZ - SLAB REPAIR TECHNICIAN (Dickson, Tennessee, United States, 37055)

About the role

The Quartz Surface Repair & Recovery Technician plays a critical role in maximizing product yield and maintaining premium quality standards through the repair, restoration, and aesthetic recovery of engineered quartz slabs.

Responsibilities

• Slab Evaluation & Defect Assessment
• Inspect engineered quartz slabs for cosmetic and minor mechanical defects, including chips, missing materials or pinholes, surface imperfections, cavities, fissures, or minor cracks, and color inconsistencies.
• Determine repair feasibility and recommend appropriate recovery methods.
• Collaborate with Quality personnel to establish repair acceptance criteria.
• Document repair activities and outcomes according to company procedures.
• Repair & Restoration Activities
• Perform precision repairs using industry-approved fillers, epoxies, pigments, adhesives, and finishing materials.
• Blend colors, aggregates, and textures to achieve visually seamless repairs.
• Replicate natural movement, veining patterns, and surface characteristics to the extent possible found in premium quartz designs.
• Execute smooth filling and surface restoration processes to match surrounding slab appearance.
• Utilize fabrication related repair techniques commonly used in the stone industry to recover manufacturing defects.
• Ensure repairs maintain product integrity, appearance, and customer expectations.
• Artistic & Color Matching Responsibilities
• Demonstrate strong visual judgment and artistic ability when evaluating repaired areas.
• Create custom color formulations and pigment blends to match existing slab designs in coordination with R&D team.
• Assess color, depth, translucency, texture, and pattern consistency under various lighting conditions.
• Recommend aesthetic improvements that increase slab recovery rates while maintaining quality standards.
• Serve as a key resource for visual approval decisions during the repair process.
• Quality & Continuous Improvement
• Partner with Quality and Manufacturing teams to obtain repair approvals.
• Participate in root-cause investigations related to recurring defects.
• Identify opportunities to improve recovery techniques and reduce material waste.
• Contribute to continuous improvement initiatives focused on yield enhancement and defect reduction.
• Maintain high standards of workmanship and craftsmanship.
• Equipment & Safety
• Safely operate manufacturing equipment including hand tools, forklifts, overhead cranes, and material handling equipment.
• Follow all company safety policies and procedures.
• Maintain a clean, organized, and safe work environment.
• Other Operations
• Support cross-functional activities for progress and continuous improvement of the entire plant.
• Ability to peruse, assess, and prepare work area for problem solving, quality inspection, and subsequent approval process.
• Willingness to learn and apply knowledge on real challenges, production expectations, and initiatives that promote manufacturing process.
• Support the daily efforts to ensure consistent product quality control compliance and improvement.
• Ensure operations are within specifications and perform other duties as required.

Requirements

• Bachelor’s degree or equivalent experience with knowledge of ceramic industry (Preferred).
• 1+ year of fabrication experience (Preferred)
• Familiarity with tools, machines, and safety protocols
• Strong attention to detail and quality standards.
• Demonstrated hand-finishing and repair skills.
• Ability to identify subtle color and texture differences.
• Ability to work independently and make sound decisions regarding repair methods.
• Detail-oriented and takes pride in their craftsmanship
• Physically capable and safety-minded
• Willingness to learn, grow, and be a reliable part of the team
• Strong communication and teamwork skills
• Strong technical background in the floor tile/ceramic industry

Qualifications

• Exceptional attention to detail
• Strong artistic and aesthetic judgment
• Color matching expertise
• Manual dexterity and craftsmanship
• Quality-focused mindset
• Collaboration and communication skills
• Continuous improvement orientation
• Strong problem-solving skills, ability to train and coach and to coordinate priorities
• Foreign language (Spanish/Italian) a plus

Skills

• Exceptional attention to detail
• Strong artistic and aesthetic judgment
• Color matching expertise
• Manual dexterity and craftsmanship
• Quality-focused mindset
• Collaboration and communication skills
• Continuous improvement orientation
• Strong problem-solving skills, ability to train and coach and to coordinate priorities
• Foreign language (Spanish/Italian) a plus

Benefits

Competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Pay

Salary range: $30,000 - $40,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 4:30 PM