Quant BIS Sr. CSM/Team Lead

KEY JOB RESPONSIBILITIES

• Manage community setup, recruitment, engagement, renewal, and overall health
• Collaborate with sales to understand client needs and provide proactive, tailored recommendations
• Design creative solutions using available tools and processes to exceed client expectations
• Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties
• Manage vendors and partners to ensure projects stay on schedule and within budget
• Ensure timely completion of all deliverables, including meeting deadlines for invoicing
• Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution
• Work within Sago systems effectively throughout life cycle of project
• Collaborate with clients to provide timely updates on community status
• Support internal and external teams including programming, data processing, insights and reporting (quant and qual)
• Validate and prepare deliverables (datasets, reports, engagement activities/calendars, communications to community members)
• Meet client's timeline expectations and highest quality of deliverables in the most efficient way maintaining margin for projects

CORE COMPETENCIES

• Technical mindset; comfortable reading data, translating requirements for respondents / stakeholders
• Creative thinking; using the tools available at our disposal to devise creative solutions
• Quickly adopts to changes and new processes
• Superior communication skills
• Focus on quality and attention to detail
• High work ethic and team player attitude
• Client Focus
• Effective communication skills - written and oral
• Collaboration and Teamwork
• Ability to multi-task and flexibility
• Decision Making and Problem Solving
• Fluent in English (written and oral)

Requirements

• Education: Bachelor's Degree or equivalent
• Experience: Must have 3-4 years of client-facing experience in a market research environment as well as management experience
• Experience with research design, reporting, data analysis, international data collection, multi-mode methodology, is a plus
• Computer Skills: Experience with Decipher, PowerBI, S3, Athena, MailChimp, OpenTexting Advanced MS Office skills (Excel, Word, PowerPoint) required
• Experience in DIY survey tools (e.g. Alida or Fuel Cycle) is a plus