Qualtrics Digital Implementation Specialist

Responsibilities

• Configure, implement, and optimize Qualtrics Digital Experience (DX) solutions
• Deploy and manage website intercepts, digital feedback programs, and customer experience initiatives
• Translate business requirements into scalable Qualtrics solutions
• Perform QA testing, troubleshoot implementation issues, and ensure platform reliability
• Collaborate with consultants, developers, and client stakeholders
• Manage multiple implementation projects and timelines
• Maintain implementation documentation and best practices

Requirements

• Bachelor's degree or equivalent experience
• 3–5 years of hands-on Qualtrics implementation experience
• Strong understanding of Customer Experience (CX) and Voice of Customer (VoC) programs
• Experience with Qualtrics Digital, Website/App Feedback, or XM Platform
• Working knowledge of HTML, CSS, and JavaScript
• Strong project management and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience working in a consulting, agency, or enterprise environment is preferred