Quality Technician I

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and a leader in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV), a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help customers win in their marketplaces.

About the role

The Quality Technician analyzes quality problems to identify root causes and implement corrective action. They may also take proactive measures, such as developing and implementing continuous improvement programs covering production processes and quality management systems. The role oversees the calibration of inspection and test equipment to meet ISO 17025 requirements, conducts process audits, and verifies calibration.

Responsibilities

• Fully understand and ensure all requirements specified in job reports are met.
• Address customer concerns and provide solutions.
• Educate the production team on quality control issues and collaborate with departmental managers to improve overall company safety and product quality.
• Assist with process checklists and coordinate quality inspections with departmental managers and team leads.
• Conduct dimensional and visual inspection of all cases prior to shipment to ensure they meet customer specifications.
• Inspect refrigeration components and measurements of cases in process before they move to final assembly.
• Create corrective actions to ensure products meet required specifications.
• Record and enter all issues and defects found during production into the database.
• Create and understand quality charts (Pareto and process control “SPC”).
• Conduct process audits to ensure production methods, machinery, and raw materials comply with standards.
• Use inspection and test equipment such as tape measures, calipers, Inficon leak testers, Hipot stand testers, and PosiTest-paint thickness.
• Support end-of-line testing of cases: Remote, Hot case, Self-contained, Solo Chill.

Requirements

• High school diploma or GED.
• Minimum of two (2) years’ experience in a manufacturing environment.
• Demonstrated proficiency with MS Office (Word, Excel, PowerPoint).

Preferred Qualifications

• Excellent communication skills.
• Ability to read blueprints, wiring diagrams, and other technical drawings.
• Basic understanding of raw materials and the manufacturing process.
• One (1) year of experience in a relevant quality role (e.g., Quality Inspector, Quality Technician).
• Ability to use inspection and test equipment, including tape measures, calipers, Inficon leak testers, Hipot stand testers, and PosiTest-paint thickness.

Skills

• Team-oriented, valuing synergy and operating as a team player.
• Effectively collaborates and engages others in discussion; hands-on in problem-solving.
• Fast learner, able to quickly understand business processes.
• Strong attention to detail.
• Can-do attitude, committed to finding solutions.
• Proficiency with handheld tools and other measuring devices.
• Proficiency with written and verbal communication and/or instruction.

Physical Demands

• Occasionally (up to 1/3 of the time): Stooping/Twisting, Kneeling, Squatting, Reaching, Pushing/Pulling, Gripping, Neck Rotation/Extension, and Lift/Carry up to 50 lbs.
• Frequently (1/3 to 2/3 of the time): Sitting, Standing, Walking, Keyboarding, Foot Use, Visual Acuity (Near/Far), and Lift/Carry up to 10 lbs.

Benefits

• 401(k) savings plan with employer contributions.
• Medical, dental, and vision insurance.
• Wellness programs.
• Health savings account, health care, and dependent care flexible spending accounts.
• Company-paid short-term and long-term disability.
• Company-paid employee basic life and AD&D insurance.
• Supplemental employee and dependent life insurance.
• Optional accident, hospital indemnity, and critical illness insurance.
• Adoption, surrogacy, and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leaves of absence.
• Paid time off, including employee discounts.
• Employee assistance program with company-paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.