Quality Technician

About the role

Therm‑x of California is the leading manufacturer for advanced temperature and control systems for hi‑technology industries. With over 30 years in business and a diverse customer base, the Quality Technician will work closely with the Quality Engineering team to ensure delivery of high‑quality parts that meet customer needs while meeting internal cost objectives.

Responsibilities

• Review filed non‑conformance reports and generate FA control return material storage within the RMA area.
• Manage timely processing of RMAs to meet customer requirements.
• Coordinate material movement for further RMA processing/repair.
• Analyze internal and external failures (RMA) and suggest corrective and preventive actions to respond to customer complaints.
• Lead quality problem resolutions and drive root‑cause, preventative, and corrective actions.
• Prepare and present field failure summaries on customer and field escalations.
• Prepare and present Quality Reviews to management.
• Work with Quality Engineering, Product Development, Manufacturing Engineering, and Production to interpret field‑failure results, draw conclusions, and make future recommendations.
• Document lessons learned from field failures and communicate with internal teams for closed‑loop action.
• Perform other projects and duties as assigned.

Desired Skills

• Previous experience in the MRB process (a plus).
• Knowledge of electro‑mechanical assemblies and manufacturing processes.
• Project management experience and familiarity with problem‑solving tools, including design of experiments, root‑cause analysis, and statistical analytical tools.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Effective verbal and written communication skills.
• Strong organizational skills and high attention to detail.
• Ability to operate as part of a team or independently with guidance from the hiring manager.

Travel

Approximately 10% travel required.

Benefits

• Competitive pay
• Medical insurance
• Dental insurance
• 401(k) retirement plan
• Paid time off