Quality Technician

About the role

Responsible for ensuring consistent quality of buildings and components by providing inspection of processes and product to ensure conformation to customers’ specifications and Trachte’s quality requirements. Performs in-process and final inspections. Collects, analyzes and reports production quality data. Ensures outgoing customer shipments are accurate and complete. Works closely with production and service staff on warranty RCCA. Administers internal calibration program. Facilitates and delivers quality training and maintains training records. Assists with QMS documentation upkeep and participates in internal/external audits as required. Manages Trachte Compliance Control packet delivery and collection; as well as works closely with production staff to deliver drawing packet revisions and collection and digital archiving of as-built drawings.

Responsibilities

• Ensures compliance to the overall quality management system (QMS).
• Performs in-process quality inspections and collaborates with manufacturing team members.
• Participates in cross-functional quality meetings designed to share information and drive improvement.
• Assists with management reviews covering the effectiveness of the QMS, performance analyses, and opportunities for improvement.
• Collaborates on development and implementation of training programs to ensure the QMS is broadly communicated.
• Collects, logs, analyzes, and communicates the status of MDI to Plant Management.
• Performs in-process and final inspections on all projects.
• Works with production, engineering, purchasing, and other cross-functional teams on root cause and corrective action for findings.
• Ensures accurate and timely delivery and collection of production drawings and Trachte Compliance Control packet.
• Assists with the QMS internal audit program, scheduling, reporting, communicating results, and facilitating follow-up activities.
• Participates in Supplier/Customer external audits as needed.
• Performs quality document updates.
• Proactively compiles and analyzes quality data to identify trends and determine root causes.
• Assists with and communicates service trends and monitors plans for improvement to warranty metrics.
• Assists in management of the corrective action program.
• Manages the internal calibration program.
• Assists with ensuring safety programs are reviewed and remain current.
• Other duties as assigned.

Requirements

• A BA/BS degree in a related field and/or a minimum of three years of relevant quality, inventory, or manufacturing experience.
• Strong leadership, communications, creative and facilitative skills, and interest in working in a team environment.
• Able to read drawings/blueprints.
• CQA Certification or equivalent is desired.
• ISO training desired.

Skills

• Analytical: Collects and researches data. Uses intuition and experience to complement data. Designs workflows and procedures. Sets metrics that produce data for analysis.
• Design: Generates creative solutions. Demonstrates attention to detail.
• Problem Solving: Gathers and analyzes information skillfully. Develops alternative solutions. Uses reason.
• Technical Skills: Strives to continuously build knowledge and skills. Shares expertise with others.
• Customer Service: Solicits customer feedback to improve service.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Demonstrates group presentation skills. Participates in meetings.
• Written Communication: Writes clearly and informatively. Presents numerical data effectively.
• Change Management: Develops workable implementation plans. Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.
• Delegation: Delegates work assignments as appropriate. Gives authority to work independently.
• Leadership: Effectively influences actions and opinions of others. Inspires respect and trust. Able to complete job with limited supervision and leads projects to address issues. Accepts feedback from others. Provides vision and inspiration to peers and subordinates.
• Quality Management: Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness. Improves processes, products, and services.
• Business Acumen: Understands business implications of decisions.
• Cost Consciousness: Develops and implements cost-saving measures. Contributes to profits and revenue. Conserves organizational resources.
• Ethics: Treats people with respect. Works with integrity and ethically. Upholds organizational values.
• Organizational Support: Follows policies and procedures. Supports organization's goals and values.
• Strategic Thinking: Develops strategies to achieve organizational goals. Understands organization's strengths and weaknesses.
• Adaptability: Changes approach or method to best fit the situation. Able to multitask and adapt to frequent changes, delays, or unexpected challenges with internal and external customers.
• Judgment: Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.
• Planning/Organizing: Prioritizes and plans work activities. Uses time efficiently.
• Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
• Safety: Observes safety procedures. Determines appropriate action beyond guidelines. Reports potentially unsafe conditions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.

Benefits

Benefit Overview

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance, and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.