Quality Technician

About the role

NOVO Health Services offers linen management solutions to the healthcare industry, focusing on safety and infection control. The Quality Technician supports the site-level Quality and Compliance Systems for the hygienic processing of healthcare textiles, ensuring daily compliance with HLAC, TRSA Hygienically Clean, and ISO 9001:2015 standards.

Responsibilities

• Perform infection prevention (IP) and product audits, ensuring compliance with HLAC and TRSA standards.
• Conduct process and work-construction audits to confirm hygienic, appearance, and order accuracy requirements are maintained.
• Manage local document control, including removal of obsolete procedures, posting of new documents, and verifying operator training on updates.
• Maintain training matrices and records in coordination with Human Resources; ensure ongoing training compliance beyond initial onboarding.
• Support customer complaint investigations, collect data, assist root cause analysis, and issue or implement quality alerts as needed.
• Execute incoming product and linen inspections, monitor supplier performance, and support vendor quality verification.
• Track and report defect rates (stains, holes, wash loss, packaging, etc.) to support continuous improvement and trend analysis.
• Verify critical-to-quality (CTQ) process parameters such as wash temperatures, drying cycles, ironer settings, and hygiene validation steps.
• Conduct or coordinate scale verification and equipment calibration checks as part of internal audit readiness.
• Participate in product or customer introduction reviews (APQP-style) to verify product quality, packaging, and performance before rollout.
• Support corrective and preventive action (CAPA) activities in collaboration with the Regional Quality Manager.
• Provide feedback and recommendations for continuous improvement, particularly where quality, hygiene, and appearance impact customer satisfaction.
• Serve as the on-site liaison for internal audits, regional quality visits, and accreditation reviews.

Qualifications

A High School diploma or GED is required, while an Associate degree or equivalent industry experience in quality, healthcare, or manufacturing is preferred but not required. ISO 9001:2015 internal auditing or quality systems training is also preferred. Experience in healthcare laundry or other regulated/validated environments is advantageous.

Requirements/Competency

• Minimum 2–3 years of quality, compliance, or production support experience (preferred).
• Familiarity with HLAC, TRSA Hygienically Clean, or comparable hygiene and quality programs.
• Understanding of ISO 9001:2015 quality management systems and internal audit principles.
• Proficient in document control, recordkeeping, and training systems.
• Analytical mindset with ability to trend quality data and identify improvement opportunities.
• Strong communication and interpersonal skills; able to work effectively with plant staff, management, and auditors.
• Competent in Microsoft Office and SharePoint/Smartsheet systems for QMS tracking.

Benefits

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)