Quality Technician

About the role

Clasen Quality Chocolate (CQC) is a world-class manufacturer of chocolate and innovative coatings. We have recently been awarded the Top Workplaces Award by the WI State Journal - No. 2 Large Employer and the Benefits Award. CQC has been growing double digits annually because of our flexibility, commitment, respect and integrity, and we are looking for quality individuals to join our team.

Working for a family-owned company provides you with the opportunity to wear many different "hats," make a difference every day, and have fun doing it! We are committed to being an Employer of Choice in Southern Wisconsin and offering our employees a variety of traditional and unconventional benefits.

This position will work Days, 4:55am-5:25pm, 3-4 days per week (Week 1: Monday, Tuesday, Friday, Saturday. Week 2: Sunday, Wednesday Thursday). It will report to the Quality Supervisor. This is a full-time, hourly position. Because you're only working 3-4 days per week, you have more full days off for hobbies and time with friends and family. Also, there is 8-hours of built-in overtime during your 4-day workweek. Last, if you want to volunteer for an extra workday and its available, it is paid at double-time.

Responsibilities

Provides administrative support to the Quality Department in Rock County. Provide Quality Assurance support to production and maintenance personnel. Support the duties and responsibilities of the Quality Supervisor and provide coverage during Supervisor and Quality Technician absences.

• Maintain regulatory compliance with Federal, State, and Local regulatory requirements.
• Review, enter, and file production/quality related documents utilizing CQC computer database and filing systems.
• Execute the quality systems and programs to prevent or eliminate food safety risks and product quality defects in new and existing products.
• Provide Quality Assurance support for Production and Maintenance on the shifts.
• Actively monitor the production floor for compliance with quality systems and programs.
• Conduct internal Quality and Food Safety training.
• Responsible for conducting internal audits (Food Safety, Good Manufacturing Practices [GMP's], Sanitation, etc.) and coordinating corrective actions.
• Assist with the Master Sanitation Program
• Assist with customer and third-party audits.
• Control non-conforming products according to company policy.
• Serve as liaison with service providers (Pest Control, Chemical Supplier, Testing Lab, etc.) as required.
• Routinely spot check in process Quality checks (i.e., fineness, viscosity).
• Maintain sample retain areas/Quality Lab.
• Execute Hold/Release of finished products/ingredients in the computer inventory database.
• Conduct physical hold inventory as directed by Hold & Release procedures.
• Conduct glass & brittle plastic audits.
• Interact with Production, Maintenance, Customer Service, Procurement, R & D, and Customers.
• Assist/lead investigation activities for adverse events, Incident Investigation reports and customer complaints.
• Coordinate collection and submission of finished product samples, and equipment/environmental swabs.
• Prepare and send samples to customers when needed.
• Prepare Certificates of Analysis for customer shipments.
• Member of Food Safety Team.
• Participate in Facility Food Defense Team Meetings.

Requirements

Experience working with Microsoft Excel, Word, and Outlook etc. Minimum 1 year of CQC Experience Preferred. Experience Demonstrating The Ability To Be detail-oriented and quality-focused. Ability to become HACCP (Hazard Analysis and Critical Control Points) certified within one year.

Skills

• Interpersonal skills
• Good time management skills
• Focus on Quality
• Accuracy and Detail Oriented