Quality Technician

Key Responsibilities

• Coordinate and process returned door hardware products, components, and subassemblies (RMAs, warranty returns, nonconforming material, and supplier returns).
• Receive, identify, and accurately log returned items into the ERP/inventory system, ensuring accuracy of part numbers, finishes, handing, sizes, and configurations.
• Inspect returned hardware for damage, wear, installation issues, finish defects, or functional failures.
• Collaborate with Quality, Engineering, and Operations to determine disposition: restock, rework, refurbish, scrap, quarantine, or return to supplier.
• Maintain thorough documentation including inspection results, root cause notes, and disposition approvals.
• Support warranty analysis, supplier chargebacks, and credit recovery as applicable.
• Communicate findings and return status to internal teams and external customers or suppliers when required.

Shop Floor Inspections

• Conduct routine inspections of manufacturing, assembly, and packaging areas to ensure compliance with quality standards and work instructions.
• Verify correct material identification, labeling, and segregation of door hardware by finish, handing, size, and SKU.
• Ensure nonconforming material is properly contained and clearly identified to prevent unintended use or shipment.
• Identify workmanship issues, process deviations, or safety concerns related to door hardware assembly and handling.
• Document inspection findings and escalate issues as necessary to support corrective and preventive actions (CAPA).

Quality & Continuous Improvement

• Assist with internal, customer, and supplier audits related to material handling, traceability, and shop floor controls.
• Support root cause investigations related to returns, warranty claims, and recurring defects.
• Participate in continuous improvement initiatives aimed at reducing returns, improving first-pass yield, and enhancing product quality.

Qualifications

• Acegree or relevant technical training is preferred.
• 2+ years of experience in door hardware manufacturing, assembly, warehouse operations, or quality-related roles.
• Familiarity with door hardware products is strongly preferred.
• Experience in handling RMAs, nonconforming material, or warranty returns.
• Working knowledge of ERP or inventory management systems.
• Strong attention to detail, especially with part configurations and finishes.
• Effective communication and documentation skills.
• Ability to work independently on the shop floor and in warehouse environments.

Physical & Work Environment Requirements

• Ability to walk and inspect the shop floor for extended periods.
• Ability to lift up to 50 lbs. occasionally.
• Use of PPE as required (safety shoes, gloves, eye protection).