Quality Team Leader

About the role

The Quality Training Lead develops, implements, and maintains training programs for inventory control and shipping operations to ensure safe and efficient practices. This position is responsible for creating instructional materials, scheduling and conducting training sessions, and evaluating personnel performance to meet operational standards.

Responsibilities

• Develop and deliver training programs for inventory control and shipping operations, including classroom, on-the-job, and hands-on sessions.
• Create and maintain operational and safety procedures for all equipment used in inventory control and shipping.
• Schedule and coordinate training sessions with internal teams and external vendors as needed.
• Design and update training materials, including multimedia content, course outlines, and evaluation tools.
• Monitor and assess trainee performance; provide feedback and coaching to ensure competency and compliance with safety standards.
• Maintain accurate records of training activities, attendance, and certifications.
• Aid in evaluating job performance and testing potential new hires when required.

Requirements

• Requires a high school diploma or GED; 1+ years of experience in inventory control, shipping operations, or a similar industry; or any combination of education and experience, which would provide an equivalent background.
• Preferred: Experience in quality training leadership and familiarity with equipment used in inventory control and shipping operations.
• Knowledge, Skills, And Abilities: Strong instructional and presentation skills, ability to develop and implement training programs and materials, excellent communication and interpersonal skills, knowledge of safety standards and operational procedures for material handling equipment, ability to evaluate performance and provide constructive feedback, proficiency in creating multimedia training content and written documentation.

Qualifications

• Must hold or obtain forklift operator licenses (sit-down, stand-up, turret, reach truck, etc.).
• Must be open to obtaining instructor certifications for listed equipment.

Skills

• Strong instructional and presentation skills.
• Ability to develop and implement training programs and materials.
• Excellent communication and interpersonal skills.
• Knowledge of safety standards and operational procedures for material handling equipment.
• Ability to evaluate performance and provide constructive feedback.
• Proficiency in creating multimedia training content and written documentation.

Benefits

By providing comprehensive training and guidance, the role supports workforce development and contributes to achieving departmental objectives for accuracy, safety, and productivity.

Pay

Compensation is commensurate with experience.

Schedule

This role is full-time.