Quality Team Lead
About the role
The Quality Team Leader plays a critical role in supporting daily operations and fostering a culture of accountability, safety, and continuous improvement on the production floor. Acting as a working leader, this role is responsible for coordinating quality audit activities, ensuring quality standards are met, and providing day-to-day guidance to team members. The Quality Team Leader models Delta Faucet Company’s core values by setting expectations, communicating clearly, and maintaining a focus on Safety, Quality, Delivery, and Cost (SQDC) metrics. This position requires a hands-on, people-focused leader who can drive performance while developing team capabilities.
Responsibilities
- Leadership & Communication: Lead by example in safety, quality, attendance, and work ethic; Communicate daily goals, changes, and expectations to team members; Foster collaboration between shifts and departments; Support conflict resolution and promote a positive work environment
- Safety & Compliance: Monitor work areas to ensure compliance with safety protocols and PPE usage; Conduct daily safety checks and report or address hazards; Participate in daily safety discussions and promote a proactive safety culture
- Quality Oversight: Ensure quality auditors meet daily audits per schedule and product meets quality standards; Maintain readiness of quality audit equipment as well as calibrated quality measurement tools/ gages for production use; Adjust labor assignments to optimize staffing levels
- Quality & Problem Solving: Respond to and escalate quality non-conformances, working in collaboration with Production Team Leaders to resolve in real-time; Follow escalation procedures, including the Quality Hold process, when needed; Support root cause analysis and corrective actions for recurring problems
- Continuous Improvement: Encourage quality auditor involvement in quality process or production process improvement; Support Kaizen events and problem-solving workshops; Assist in identifying bottlenecks and suggesting improvements
- Coaching & Development: Train and cross-train new and existing employees; Provide performance feedback and recommend corrective actions when needed; Support team engagement and recognition efforts
- Daily Management & Leader Standard Work: Lead or participate in pre-shift GEMBA walks and Tier 1 huddles; Provide shift-level updates and contribute to Tier 2 discussions as required; Track and communicate quality metrics and corrective actions; Track and document daily quality events, all logs related to quality hold cages and quality hold events; Execute and sustain daily Leader Standard Work (LSW) tasks including visual checks, standard audits, escalation protocols, and Team Leader shift reports
Qualifications
- High School Diploma or equivalence
- Experience in a manufacturing or production environment required
- Prior leadership or lead-person experience preferred
- Must demonstrate strong communication, organization, and accountability
- Comfortable using Microsoft Office and production tracking systems
- Must be able to: Lift, bend and reach, including below waist level and above shoulder level
- Must be able to: Lift, push and pull weights of up to 25lbs frequently and up to 50lbs. occasionally
- Must be able to: Work daily overtime and weekend support as dictated by production schedule
Pay
Hiring Range: $22.74 - $26.11 USD. Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Schedule
Shift 1 (United States of America), Full time.