Quality Systems Lead - 1st Shift

About the role

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

This is a hybrid position that splits time between two areas in Quality; Training and Internal Auditing, working 1st Shift, Monday - Friday, 8:00am - 4:30pm.

Responsibilities

As the Quality Systems Lead, you will be responsible for executing effective employee onboarding and training programs and for conducting internal audits on processes for compliance with requirements.

• Evaluate processes for compliance with quality requirements
• Assist in development of audit plans, audit schedules and conduct quality audits
• Identify processes, situations, etc., where organization is meeting requirements, as well as identify opportunities for improvement
• Schedule and conduct the new hire onboarding process, assign all new employees to the correct training roles, and audit all onboarding training requirements for completion
• Manage the QMS Employee Training Manager system and create customized system reports as needed
• Conduct hands on training of employees on operational standards and procedures
• Recording operational proficiencies aligned with skill assessments
• Organize and execute a process for maintaining, filing, and storing all training records; both in hard copy and electronic formats
• Documenting non-conformance, observations and recommendations for improvement
• Preparing and presenting quality audit and training status reports to management

Requirements

To succeed at GXO, you’ll need:

• High School diploma or GED
• High degree of computer literacy with Google tools (e.g., Docs, Sheets, Slides)
• 2 years of relevant work experience
• Ability to mentor and coach employees
• Exceptional attention to detail and organizational details
• Excellent leadership and communication skills
• Exceptional listening, communication, and presentation skills
• Able to work well with people at all levels of the organization
• Able to work independently and as part of a diverse team of trainers & auditors
• Strong analytical and problem-solving skills
• Ability to read standard operating procedures and conduct hands on training of employees as needed

It’d be great if you also have:

• Associate of bachelor’s degree
• 2 years of experience in a leadership role with supervisory responsibilities
• At least 1-2 years’ experience as a quality auditor in a related industry experience
• Working knowledge of ISO Quality Management Systems

Benefits

We offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Work Environment

This job requires the ability to:

• Lift up to 25lbs frequently and up to 50lbs occasionally
• Sit and stand for extended periods of time, and work in an office, warehouse, or data center environment
• Safely walk, reach (including above your head), bend, climb, push, twist, squat, and kneel