Quality Systems Coordinator

Primary Responsibilities

• Maintain the Quality Management System (QMS) by coordinating controlled documents, records, forms, and standard operating procedures.
• Administer the company's quality management software (UniPoint) by maintaining quality records, monitoring workflows, and supporting routine system activities.
• Serve as the primary front-office resource by greeting visitors, assisting customers and vendors, answering incoming calls, and creating a professional, welcoming environment.
• Cook up quality system activities, including audit scheduling, management review support, calibration tracking, training records, and corrective action follow-up.
• Cook up customer visits, vendor visits, meetings, training events, and other company activities, including scheduling, room preparation, and related logistics.
• Prepare reports, presentations, meeting agendas, meeting minutes, announcements, and other business communications.
• Monitor departmental action items and recurring activities to help ensure assignments and deadlines remain on schedule.
• Provide administrative and coordination support for the Quality department and other business functions through special projects, communications, and documentation.
• Identify opportunities to improve administrative processes and support the company's commitment to continuous improvement.

Basic Qualifications

• Associate degree in Business, Quality, Office Administration, or a related field; or equivalent combination of education and experience.
• One (1) to three (3) years of administrative, office coordination, quality systems, or manufacturing support experience.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills with strong attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to learn company software applications.
• Ability to maintain confidential information while demonstrating professionalism and sound judgment.
• Strong interpersonal and customer service skills with the ability to interact professionally with employees, customers, vendors, and visitors.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

• Experience working within an ISO 9001 or other regulated quality management system.
• Experience with document control, records management, or quality management software (e.g., UniPoint, ETQ, MasterControl, or similar systems).
• Experience coordinating audits, training records, or compliance-related activities.
• Experience supporting manufacturing, engineering, or other industrial environments.
• Experience creating professional business documents, reports, presentations, and visual communications.
• Llean, Six Sigma, or Internal Auditor training/certification is a plus.